Implementation Project Manager @ Docebo

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world?📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution?🚀

About This Opportunity:

As a Project Manager, you will be working with large, enterprise accounts responsible for ensuring successful completion of services delivery. You will be overseeing the implementation and onboarding of Docebo products to new and existing customers, coordinating the activities of other Professional Services team members, communicating customer deliverables to the client team, managing risks/issues and presenting status updates to customer and Docebo project stakeholders.

Responsibilities

Own the project level relationship between Docebo and the customer
Identify key stakeholders and define project escalation paths;
Define project scope, goals, and deliverables according to the scoped customer agreement and decision made in the discovery phase
Work with key stakeholders to develop & maintain a detailed project plan encompassing all project areas
Monitor and report on progress of the project to key stakeholders
Present reports defining project progress, problems, solutions and KPIs
Define communication plan for each project
Work closely with the Product and Development team to monitor and report on development progress for work related to your projects
Monitor and report on enablement activities for customers to make sure their team is able to continue to grow their use of Docebo products after onboarding is complete
Monitor project resource levels and escalate resource needs when required
Communicate blocking issues to internal and external audiences in a timely manner
Lead both internal and customer project meetings;
Organize and lead alignment meetings with the project teams and the stakeholders to monitor the status of the schedule and the management of any critical issues that may require escalation actions

Requirements

Previous experience managing the implementation and deployment of software projects to external clients
Fluent in both English and French is a MUST
Deep knowledge of project management methodologies
Experience implementing and managing PM tools & processes within an organisation to increase consistent execution of project by the project management team
Excellent ability to communicate, manage, and prioritise risk and risk responses.
Flexibility to travel 15% of the time;
Ability to communicate complex technical concepts to a variety of audiences
Experience working with JIRA
Strong relationship/account management skills;
Experience in startup or early stage SaaS companies a plus;
Experience in either the LMS or HCM field a plus

Benefits & Perks 😍

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

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