Senior IT Project Manager

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We’re Looking For:

As the Senior IT Project Manager, you will lead the execution of high-impact, cross-functional initiatives that drive strategic value across the organization. Your role involves managing complex IT projects from initiation to close out, ensuring alignment with defined scope, timelines, and budgets. You will collaborate closely with business and IT stakeholders to deliver results, support Project Management Office (PMO) governance and reporting, and champion the adoption of standardized project management practices. Your leadership will be instrumental in fostering a culture of accountability, transparency, and continuous improvement within the IT Project Management Office.

Who You Are:

• A collaborative leader who builds trust and drives accountability with stakeholders

• A clear and adaptable communicator with the ability to engage technical and business audiences at all organizational levels

• A key contributor to the growth of a maturing PMO who reinforces structure, drives adoption, and promotes best practices

• A proactive problem solver who stays focused on outcomes

• A detail-oriented planner who balances structure with flexibility

• Veterans and military spouses are encouraged to apply

What You’ll Do:

• Lead cross-functional IT projects from initiation through closeout, ensuring alignment on scope, timeline, and budget

• Collaborate with IT and business leaders to define project objectives, deliverables, success criteria, and resource needs

• Manage complex, high-visibility initiatives involving multiple teams and interdependent workstreams

• Drive execution by coordinating efforts across internal stakeholders, external partners, and subject matter experts

• Proactively manage risks, issues, and change requests throughout the project lifecycle

• Communicate progress clearly and consistently to stakeholders of all levels including senior leadership

• Ensure compliance with governance standards, documentation requirements, and audit readiness

• Support the development and evolution of PMO processes, tools, and templates to improve project execution

• Contribute to intake and prioritization by evaluating new requests and estimating scope and effort

• Promote alignment across teams by modeling and reinforcing standard project practices and cross-functional collaboration

• Mentor and coach less experienced team members to build on organizational project management capability

• Identify and drive improvements in project outcomes, delivery efficiency, and stakeholder engagement across the portfolio

Your Qualifications Include:

Required:

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience

• Minimum of 5 years of IT project management experience, with at least 2 years working within a project management office (PMO) environment

• Proven experience in leading IT projects such as infrastructure upgrades, SaaS/Cloud implementations, security initiatives, system integrations, etc.

• Demonstrated ability to manage multiple projects with competing priorities and cross-functional dependencies

• Experience collaborating with business and IT stakeholders, including senior leadership

• Familiarity with intake, prioritization, and portfolio reporting processes within a maturing PMO

• Prior experience coaching and mentoring less experienced project team members or project managers

• Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences

• Familiarity with project and portfolio management tools such as Microsoft Project, Smartsheet, ServiceNow SPM, etc.

Preferred:

• Project Management Certification (PMP or similar)

• Experience working in IT management and/or operations, including infrastructure, network, or security engineering

• Familiarity with operations in the hospitality industry