Business Analyst

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role
// We are looking for a Business Analyst to join our Product team, helping to shape the usability and flexibility of our platform by defining clear, actionable requirements. You’ll play a key role in understanding customer needs, improving the mobile ticketing experience, and supporting the development of user-focused solutions across our payment and platform features.

In this collaborative, detail-oriented role, you will work alongside Product Managers, Engineers, and Designers. You’ll be involved throughout the development lifecycle, ensuring that the business context, user experience, and technical feasibility are considered and aligned.

This is a fantastic opportunity to be part of a growing company, using your skills to create impactful products that improve public transportation experiences for millions of riders worldwide.

Location:  This role is available in a remote model for candidates based in the UK.

Responsibilities

• Collaborate with customers and internal stakeholders to gather insights on platform usage, identify challenges, and help shape improvements focused on user experience and functional value.

• Translate business needs into clear user stories and acceptance criteria, working with Product Managers, UX Designers, and Engineers.

• Contribute to feature design discussions, ensuring integration feasibility and alignment with user and business goals.

• Support the development process by refining requirements, clarifying goals, and helping teams build with confidence.

• Help prioritise enhancements and fixes based on user impact, team feedback, and company objectives.

• Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback.

About You

• Experienced as a Business Analyst or in a similar role within a software or product-led environment.

• Able to turn business challenges into well-structured, user-centric requirements.

• Comfortable working with SDKs, APIs, and cross-functional engineering teams.

• Skilled in gathering insights via conversations, workshops, and journey mapping.

• Strong attention to detail and clear documentation skills.

• A collaborative mindset, confident communicating across diverse stakeholders.

• Familiar with Agile delivery practices.

• A qualification such as BCS or IIBA is helpful but not required.

Some of our benefits
• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• £200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee
• Fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?