Full-Time
IT Ops Specialist / Desktop Support
Confirmed live in the last 24 hours
Customer-centric product management platform
Junior, Mid, Senior
San Francisco, CA, USA
Required Skills
Management
Requirements
- Prior experience working in an IT Ops/Desktop Support/Helpdesk role
- Familiarity with Networking and WiFi / WAN/ LAN (Cisco Meraki)
- Experience with OKTA administration
- A solid understanding of information technology
- Familiarity with macOS
- English level B2 or above, both written and spoken
Responsibilities
- Help with the set-up and deployment of company laptops and IT equipment
- Process tickets related to laptop issues, room equipment, internet connectivity, systems access requests, AV equipment setup for company meetings, etc.
- Access management of Google Workplace (G Suite) and OKTA and other important internal systems (Zoom, Notion, 1Password, Envoy, etc.)
- Helping with the management and setup of internal SaaS applications as part of vendor review and new system onboarding.
- Be a process owner for on-boarding and off-boarding
- Write training manuals, document and improve current processes
- Be a communicator, helping IT and non-IT employees with their internal productivity
- Provide troubleshooting of technical issues related to Office IT infrastructure
- Ensure all office devices and equipment such as TVs, monitors or printers work
- Asset management - making sure everyone has the right assets assigned and they work properly (Laptops, software, equipment)
- Cooperate with Office Management, People Ops, and Security teams
Productboard is a customer-centric product management platform used by over 6,000 companies to understand user needs, prioritize product development, and align teams around the roadmap. The platform offers centralized feedback management, data-informed prioritization, interactive roadmaps, and integrations to streamline product development processes.
Company Stage
Series D
Total Funding
$261.7M
Headquarters
San Francisco, California
Founded
2014
Growth & Insights
Headcount