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Senior Business Program Manager
Customer Retention
Confirmed live in the last 24 hours
Seattle, WA, USA
Experience Level
Desired Skills
Data Analysis
Data Science
UI/UX Design
  • Strong organizational and project management skills, can align cross-functional goals across the organization to support OKRs
  • Able to lead cross-functional efforts, partnering effectively with operations, UX, marketing, legal, data science, and product/tech teams
  • Independently drives successful project outcomes, maintaining a focus on impact. Able to quickly eliminate roadblocks to keep projects on track with a high-degree of independence, while maintaining a positive collaborative environment with stakeholders and peers
  • Strong awareness of pace vs. precision considerations. Identifies when to tread cautiously and moves quickly whenever possible
  • Takes on problems with a high degree of complexity and/or ambiguity and introduces elegant solutions
  • Able to develop and communicate strong business cases for investments, process changes, etc
  • Strong attention to detail, highly organized, and relies upon data-driven decision-making
  • Discerns impact and consequence of decisions and articulates multiple options for solving a problem using trade-off analysis and supporting data
  • Proficient in data analysis using basic and more advanced functions in spreadsheets
  • Familiarity with SQL a plus; or must become proficient in intermediate SQL query writing (joins & sub-queries)
  • Lead the enforcement of Rover's policy requiring that customers initiating business through Rover's marketplace complete their transactions on the platform. Partner with data science, operations, product, and content strategy to execute our enforcement program and coordinate dependencies
  • Evaluate, test, and scale new data signals and operational processes to continuously improve the program
  • Develop business cases for resourcing and investment aimed at furthering customer retention
  • Lead updates to community guidelines and customer facing content explaining Rover's policies and platform functionality
  • Own program outcomes, monitoring ongoing performance by tracking key metrics, customer feedback, and collaborating with data science to deeply understand customer behavior

201-500 employees

Pet-sitting & dog-walking platform