Full-Time
Workforce Management Manager
Remote
Confirmed live in the last 24 hours
Super
11-50 employees
Game publishing and funding platform
Compensation Overview
$74k - $156kAnnually
Mid
Remote in USA
- Minimum of 3 years of work experience in a WFM role in a contact center environment.
- Proven experience managing BPO WFM relationships and collaborating with external partners.
- Strong background in metric reporting and optimizing workforce management strategies.
- Demonstrated ability to tackle complex assignments with initiative and independent judgment.
- Experience developing forecasting and scheduling models, with a focus on meeting service level targets.
- Familiarity with WFM software and tools (e.g., Verint, NICE, Aspect, in house WFM solutions).
- Experience in change management and process improvement initiatives.
- Familiarity with budget planning and financial analysis.
- Strong project management skills, including the ability to manage multiple priorities and deadlines.
- Manage relationships with our BPO WFM teams and collaborate to enhance workforce management strategies.
- Develop and maintain metric reporting, generating insights for performance improvement, and establishing performance metrics.
- Develop forecasting and scheduling models, monitor contact volume fluctuations, and make data-driven adjustments to ensure adequate coverage.
- Drive continuous improvement in workforce management, conduct audits, recommend process changes, and maintain best practices.
- Work closely with key stakeholders to address critical business questions and shape our workforce management strategies.
Super.com focuses on supporting game developers by providing them with essential resources such as funding, audience engagement, and global visibility. The company connects developers with financial backing to help them create and launch their games. Super.com also works to build a dedicated community around these games, ensuring that developers have a loyal fan base. Unlike traditional game publishers, Super.com emphasizes a partnership model that prioritizes the needs of developers, aiming to foster long-term relationships rather than just transactional ones. The ultimate goal of Super.com is to empower game developers to succeed in the competitive gaming industry.
Company Stage
Series C
Total Funding
$5.4M
Headquarters
London, United Kingdom
Founded
2016
Simplify's Take
What believers are saying
- Super.com’s diversified approach offers employees exposure to both the gaming and fintech industries, broadening their professional experience.
- The company's rapid growth and substantial funding provide a stable and dynamic work environment with ample opportunities for career advancement.
- Super.com’s innovative 'super app' model positions it for significant market impact, potentially leading to high job satisfaction and industry recognition.
What critics are saying
- The ambitious integration of multiple services into a single app could lead to operational complexities and potential service disruptions.
- Competition from established players in both the gaming and fintech sectors could pose significant challenges to market penetration and growth.
What makes Super unique
- Super.com uniquely combines game publishing with financial services, offering a diversified approach that sets it apart from traditional game publishers.
- Their focus on a 'super app' model, integrating multiple services like cashback and savings, provides a comprehensive user experience that is rare in the market.
- The company's significant funding rounds, including a recent $85M Series C, highlight strong investor confidence and financial stability.
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Benefits
Health, dental, & vision insurance
$360 annual wellness allowance
Employee assistance programs
Unlimited PTO
Recharge days throughout the year
Parental leave + top-up program
Annual $200 travel allowance
Employee-exclusive discounts
Remote work option
Generous equity options
$1,200 annual learning & development allowance
$500 WFH allowance (one-time)
Free food Fridays!