Head of Solutions
Posted on 3/30/2023

11-50 employees

On demand robotic automation company
Company Overview
Formic's mission is to democratize access to automated systems. Paired with their core belief of automation being a necessity, and not a luxury, Formic is building modern operation tools to integrate automation into millions of buisinesses.
Remote in USA
Experience Level
  • 10+ years of experience in engineering functions focused on robotics automation in discrete manufacturing environments, preferably in design or specification of robotic systems
  • 5+ years experience in quoting solutions for robotics applications, preferably with a recognized systems integrator in at least two of our core vertical markets (Machine Tending, Palletizing, Case Packing, and Welding)
  • 3+ years of demonstrated team leadership experience of an engineering-related function
  • 3+ years of experience in the sales or support of robotic systems at end-users
  • Awareness of the newest capabilities available in the robotics industry, in addition to a curiosity to learn
  • Superior written and verbal communications capabilities
  • Proficient in Microsoft and/or Google Workspace office products, CAD and 3D Modeling experience a plus
  • Fearless Optimism:You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large
  • Factories First:You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder
  • Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action
  • Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data
  • Made of Rubber: Just like rubber, when you fall you bounce back up. You know there's going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all
  • Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together
  • Allocate incoming requests for scoping, support of customer site visits, proposal creation, and contract drafting to team members based on experience, workload, and geography
  • Provide coaching and guidance to team members on approaches to take with unique applications, tools and resources, and on professional development opportunities
  • Ensure consistent, high quality output from the team and compliance with standard operating procedures
  • Work collaboratively with Formic's Products and Partnerships Team to identify and fill product gaps as well as support easier quoting of products in our portfolio
  • Work collaboratively with Formic's Products and Partnerships, Deployment, and Monitoring & Maintenance Teams to tap other engineers to address incoming requests during peak demand periods
  • Work collaboratively with Sales, Sales Operations, and Legal Teams to harmonize departmental tools and processes
  • Serve as the first point of escalation for making decisions whether to proceed with a given opportunity
  • Lead weekly “Deal Desk” meetings of executive decision makers to evaluate exception cases and be the point of contact for ensuring action on Deal Desk decisions
  • Recruit and train new hires to ensure they quickly grow to expected levels of proficiency and productivity
  • Maintain and develop productivity tools to distill knowledge, automate decision making, and improve quality and throughput of our Solutions Team
Desired Qualifications
  • Demonstrated experience as a customer of robotics systems integrators is a plus