Full-Time
Clinical Enablement Specialist
Healthcare service reversing type 2 diabetes and obesity
$47,954
Junior, Mid, Senior
Denver, CO, USA
- Experience working in a healthcare clinical setting
- Passion for clinical operations and working closely with healthcare providers
- Ability to think critically and be data-driven in solving patient problems
- Operational experience- especially in a fast-growing, rapidly changing environment
- Knowledge of technology tools and ability to quickly pick up new technologies
- Strong and effective communication skills, with the ability to listen to understand an issue and problem solve
- Keen attention to detail in order to effectively solve tickets the first time around
- Strong time management skills and the ability to work efficiently while multitasking
- Execute on tier 1 and 2 provider and coach requests via the ZenDesk ticketing system. This includes cueing up prescriptions in our electronic prescribing software, handling prior-authorization requests, and ordering patient labs
- Communicating with outside healthcare facilities (i.e. Insurance companies, pharmacies, labs, clinics) to fulfill clinical requests from Virta's providers
- Utilize our EHR Spark in order to review and transcribe incoming patient labs, and appropriately cue them up for our providers to review
- Continually find ways to improve our processes and support our clinical teams, while maintaining high patient safety and quality standards
- Become familiar with the Virta treatment and be able to answer all different types of provider tickets autonomously
- Become familiar with our provider databases and how to appropriately pull information from them to answer both internal and external questions
- Develop a consistent and efficient daily workflow with the team to ensure all tickets and requests are resolved in a timely manner (usually within 24 hours)
- Clinical Experience working alongside doctors and nurses to deliver patient care
- Customer facing experience
- Prior experience using technology tools including GSuite, ZenDesk, SalesForce, and JIRA
- Healthcare and diabetes knowledge
Virta Health is a leading healthcare company that has successfully pioneered the reversal of type 2 diabetes, a feat previously considered impossible. The company's culture emphasizes personalized care and support, as demonstrated by the transformative experiences of patients who have significantly reduced their dependency on medication. With a strong focus on technical innovation, Virta Health is not only setting new standards in medical care but also offering a wide range of career opportunities in a rapidly evolving industry.
Company Stage
Series E
Total Funding
$401.8M
Headquarters
Denver, Colorado
Founded
2014
6 month growth
↑ 12%1 year growth
↑ 20%2 year growth
↑ 31%Benefits
Remote-first work environment
Flexible work hours & time off policy
Health insurance
Paid parental leave
Free Virta treatment & family discount
Internet, home office, learning & development stipends
Employee resource groups
401K & ROTH contribution