Clinical Enablement Specialist
Posted on 3/30/2023
Denver, CO, USA
Experience Level
  • Experience working in a healthcare clinical setting
  • Passion for clinical operations and working closely with healthcare providers
  • Ability to think critically and be data-driven in solving patient problems
  • Operational experience- especially in a fast-growing, rapidly changing environment
  • Knowledge of technology tools and ability to quickly pick up new technologies
  • Strong and effective communication skills, with the ability to listen to understand an issue and problem solve
  • Keen attention to detail in order to effectively solve tickets the first time around
  • Strong time management skills and the ability to work efficiently while multitasking
  • Execute on tier 1 and 2 provider and coach requests via the ZenDesk ticketing system. This includes cueing up prescriptions in our electronic prescribing software, handling prior-authorization requests, and ordering patient labs
  • Communicating with outside healthcare facilities (i.e. Insurance companies, pharmacies, labs, clinics) to fulfill clinical requests from Virta's providers
  • Utilize our EHR Spark in order to review and transcribe incoming patient labs, and appropriately cue them up for our providers to review
  • Continually find ways to improve our processes and support our clinical teams, while maintaining high patient safety and quality standards
  • Become familiar with the Virta treatment and be able to answer all different types of provider tickets autonomously
  • Become familiar with our provider databases and how to appropriately pull information from them to answer both internal and external questions
  • Develop a consistent and efficient daily workflow with the team to ensure all tickets and requests are resolved in a timely manner (usually within 24 hours)
Desired Qualifications
  • Clinical Experience working alongside doctors and nurses to deliver patient care
  • Customer facing experience
  • Prior experience using technology tools including GSuite, ZenDesk, SalesForce, and JIRA
  • Healthcare and diabetes knowledge
Virta Health

51-200 employees

Diabetes reversal healthcare technology
  • Remote-first work environment
  • Flexible work hours & time off policy
  • Health insurance
  • Paid parental leave
  • Free Virta treatment & family discount
  • Internet, home office, learning & development stipends
  • Employee resource groups
  • 401K & ROTH contribution
Company Core Values
  • People first
  • Ownership
  • Impact
  • No ego
  • Transparency
  • Evidence-based
  • Risk taking & rapid iteration