Full-Time

Customer Service Representative

Bilingual

Posted on 12/16/2024

Uline

Uline

1,001-5,000 employees

Distributor of shipping and packaging materials

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$23 - $28Hourly

+ Bonus Programs

Entry, Junior

Buford, GA, USA + 3 more

More locations: Winder, GA, USA | Athens, GA, USA | Gainesville, GA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
  • Bilingual (English / Spanish) - fluent in both verbal and written forms.
Responsibilities
  • Process customer orders and inquiries in a collaborative call center using world-class technology.
  • Communicate with customers over phone, email and chat.
  • Help customers navigate Uline's website and online ordering.
  • Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Uline distributes shipping, industrial, and packaging materials to businesses across North America. With a stock of over 37,500 products, including shipping boxes, packing materials, warehouse supplies, and janitorial products, Uline caters to a wide range of clients such as retailers, manufacturers, and logistics companies. The company operates on a straightforward business model by sourcing various products and selling them directly to businesses, offering same-day shipping for many items to ensure quick delivery. This rapid service is crucial for businesses that depend on timely supplies. Uline generates revenue through product sales, special offers, and new product launches, and provides an easy-to-navigate online and printed catalog for ordering. With a strong presence in major U.S. cities, Uline effectively serves clients nationwide, aiming to be a vital supplier for businesses in need of shipping and packaging materials.

Company Stage

N/A

Total Funding

N/A

Headquarters

Pleasant Prairie, Wisconsin

Founded

1980

Simplify Jobs

Simplify's Take

What believers are saying

  • Uline benefits from the rise of e-commerce, boosting demand for shipping supplies.
  • Reshoring manufacturing to North America increases demand for Uline's local supplies.
  • Advancements in warehouse automation can enhance Uline's operational efficiency.

What critics are saying

  • Labor shortages may impact Uline's ability to maintain rapid delivery services.
  • Rising raw material costs could squeeze Uline's profit margins.
  • Increased competition from e-commerce giants like Amazon threatens Uline's market share.

What makes Uline unique

  • Uline offers same-day shipping, a key advantage for time-sensitive businesses.
  • The company stocks over 37,500 products, providing a vast selection for clients.
  • Uline's extensive distribution network covers major U.S. cities, ensuring wide reach.

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