Full-Time

Manager – Business Technology & IT Help Desk

Confirmed live in the last 24 hours

Ironclad

Ironclad

501-1,000 employees

Digital platform for automating contract management

Enterprise Software
Legal

Compensation Overview

$120k - $135kAnnually

+ Equity Awards

Mid, Senior

San Francisco, CA, USA

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters.

Category
IT Support
System Administration
IT & Security
Required Skills
Python

You match the following Ironclad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5+ years experience of support in a technical management capacity.
  • Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
  • Proficient in driving results and outcomes while solving complex problems.
  • Team and goal-oriented. High output; low ego.
  • Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365, etc.
  • Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets).
  • Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID).
Responsibilities
  • Lead and manage the helpdesk team by helping solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.
  • Ensure SLA’s are met across key metrics, review and improve customer requests through metric driven analysis. Train team members on delivering a high bar of customer experience.
  • Track and manage technology and policies to actively manage the company fleet.
  • Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate and alleviate blockers.
  • Assist top leaders and their assistants in navigating technology support.
  • Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.
  • Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.
  • Continuous management of company FAQ’s and knowledge base documentation for end users and IT team members.
Desired Qualifications
  • Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
  • Scripting language (python preferred).

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to manage high-volume, high-value contracts. Unlike traditional contract management systems, Ironclad's solution is modern and user-friendly, which helps reduce bottlenecks and improve collaboration within legal teams. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to enhance the efficiency of contract management processes, enabling legal teams to focus on driving business growth.

Company Stage

Series E

Total Funding

$325M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.
  • The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.
  • Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

What critics are saying

  • AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.
  • Expansion into enterprise markets increases competition with established players like Bloomberg Law.
  • Integration with systems like NetSuite may face technical challenges requiring significant resources.

What makes Ironclad unique

  • Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.
  • The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.
  • Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

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Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.