Director – Site Reliability Engineering

Job Description

Overview:

Join Visa’s Technology Organization, a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. As a Director in the Site Reliability Engineering (SRE) function, you will lead efforts to ensure stability, security, and efficiency of our applications and systems, driving continuous improvement and innovation.

Key Responsibilities:

• Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency, security, and excellence.
• Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.
• Environment Management: Oversee all activities within the environment, including deploying new code.
• Team Leadership: Inspire and lead the team to deliver strategic and innovative approaches that drive Visa’s growth. Provide mentorship and foster a culture of collaboration and continuous improvement.
• Stakeholder Partnerships: Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
• Strategic Impact: Impact strategic decisions at all levels by interacting with other leaders on complex issues and applying strong judgment and analysis.
• Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
• Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.
• Cloud Infrastructure: Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.
• Problem Resolution: Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.
• Information Sharing: Proactively share important context and information with relevant stakeholders.
• Operational Excellence: Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Education and Experience:

• 12+ years of relevant work experience with a bachelor’s degree in computer science, OR, 15+ years of work experience in Site Reliability Engineering.
• 10+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.
• 5+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure).

Technical Skills:

• Strong understanding of relational databases and middleware stacks (IIS, .NET, Java, TcServer, JBoss, Containers).
• Knowledge of Generative AI capabilities and use cases.
• Proficiency in client-side technologies such as Struts, JSP, AJAX, JavaScript, and JQuery.
• Deep understanding of SOA principles and Web Services technologies.
• Experience in OO design and design patterns.
• Comfortable working on both Windows and Linux environments.
• Proficiency in scripting languages such as Shell scripting (Bash), JavaScript, and Python.
• Experience with building environments using Maven/Ant and continuous integration tools.
• Experience with Docker and Kubernetes.
• Experience with integrating third-party Web Services.

Leadership and Communication:

• 5+ years of leading and building Site Reliability teams.
• Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team.
• Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities.
• Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
• Experience in creating tools to automate production support activities.
• Knowledge of monitoring tools and observability practices.
• Experience in fast-paced 24x7 environments, demonstrating adaptability, empathy, and confident decision-making.

Join Visa’s Global SRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. Be part of a dynamic team that ensures the seamless operation of critical services worldwide, maintaining the high standards of availability, security, and performance that our customers rely on. This is a hybrid position, allowing flexibility between remote and office work, with an expectation to be in the office 2-3 days a week based on business needs.