Full-Time

Director – Head of Risk Relationship Management

Confirmed live in the last 24 hours

Upstart

Upstart

1,001-5,000 employees

AI lending marketplace connecting consumers and banks

Fintech
AI & Machine Learning
Financial Services

Compensation Overview

$200k - $285kAnnually

+ Bonus + Equity Compensation

Expert

Austin, TX, USA + 3 more

More locations: San Mateo, CA, USA | Remote in USA | Columbus, OH, USA

Available in San Mateo, CA; Austin, TX; Columbus, OH; and remote.

Category
Risk Management
Finance & Banking
Required Skills
Risk Management
Requirements
  • Bachelors degree or equivalent.
  • 10+ years compliance and regulatory experience in consumer lending with proven knowledge of consumer protection regulation, working knowledge of applicable laws (including ECOA, FCRA, TILA, EFTA, GLBA, AML/OFAC, and related state laws), and strong understanding of the design and operation of an effective compliance management system.
  • Prior experience effectively managing high-touch relationships with senior compliance and risk professionals at banks and credit unions.
Responsibilities
  • Lead the teams that manage compliance and risk related relationships with Upstart’s most critical external partners: lending partners, capital markets partners, examiners, and auditors.
  • Develop and maintain productive, collaborative relationships with senior leadership at Upstart’s lending partners (i.e., banks and credit unions) to manage compliance and risk related requests and inquiries and to educate on Upstart’s products, services, and risk/compliance programs.
  • Act as a close partner and trusted advisor to leaders in Upstart’s Lending Partnerships and Capital Markets teams to proactively predict, manage, and respond to external partners’ needs.
  • Partner with Upstart’s Risk organization leadership to maintain expertise in how the compliance and risk programs operate and to ensure internal compliance and risk programs are designed to meet the needs of lending partners.
  • Cultivate a deep understanding of Upstart’s products, services, and risk and compliance programs to accurately represent them to all external stakeholders.
  • Ensure audit/exam related requests and inquiries receive timely responses and are well managed to achieve successful audit/exam results.
  • Oversee and continuously seek to improve your teams’ request intake/management systems and processes to promote efficient and prioritized approach to responding to internal and external partner requests.
  • Provide leadership to a team of compliance and risk professionals responsible for relationships management and execution, including providing development opportunities and maintaining the knowledge and industry acumen necessary to support risk and compliance professionals at banks and credit unions.
  • Act as a culture leader for the risk organization, displaying Upstart’s core values and principles, while modeling behavior expected for all Upstarters.
Desired Qualifications
  • Excellent communication and relationship management skills, including the ability to foster trust and collaboration with senior partners, handle difficult conversations, and resolve conflicts related to risk and compliance related topics.
  • Excellent judgment and decision-making capability when dealing with competing interests.
  • Superior organization and project management skills.
  • Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership.
  • Strong commitment to ethics and exercises good judgment.
  • Flexibility and willingness to learn and take on new evolving responsibilities and adapt to changing priorities and situations.

Upstart connects consumers with banks and credit unions through its AI-driven lending marketplace. The platform uses advanced AI models to assess borrowers' creditworthiness, allowing lenders to approve more loans at lower rates without bias based on race, age, or gender. Borrowers benefit from a digital-first experience, with over 80% receiving instant approval without needing to provide documentation. Upstart offers various financial products, including personal loans, automotive loans, home equity lines of credit, and small-dollar relief loans. What sets Upstart apart from its competitors is its focus on using AI to enhance the lending process, making it faster and more accessible. The company's goal is to improve access to credit for all consumers while ensuring a fair lending process.

Company Stage

IPO

Total Funding

$132M

Headquarters

San Mateo, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent partnerships with credit unions show growing trust in Upstart's AI models.
  • Blue Owl Capital's $2 billion loan acquisition boosts Upstart's liquidity and investment potential.
  • Convertible notes issuance provides capital for expansion and debt repayment, enhancing stability.

What critics are saying

  • Competition from other AI lending platforms may reduce Upstart's market share.
  • AI model reliance could face regulatory challenges if biases are detected.
  • Economic downturns may increase loan default rates, affecting financial stability.

What makes Upstart unique

  • Upstart uses AI to approve loans instantly, enhancing customer experience.
  • The platform considers non-traditional data like education and work experience for credit decisions.
  • Upstart partners with over 100 banks and credit unions, expanding its lending network.

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Benefits

Health Insurance

401(k) Company Match

Employee Stock Purchase Plan

Life Insurance

Paid Vacation

Parental Leave

Flexible Work Hours

Wellness Program