Full-Time

Senior Customer Success Manager

Posted on 7/19/2024

Relyance AI

Relyance AI

51-200 employees

Data protection and privacy compliance platform

Compensation Overview

$115k - $150k/yr

Senior, Expert

San Francisco, CA, USA

Hybrid position in San Francisco, CA.

Category
Customer Experience & Support
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 5+ years of experience managing and driving adoption with enterprise accounts.
  • 5+ years of experience in a technical SaaS company where you can demonstrate a technical understanding of the product.
  • 3+ years of experience implementing a complex technical product.
  • A track record of exceeding renewal targets and fostering long-term customer relationships.
  • Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.
  • Experience implementing cyber, data, infra, or observability SaaS products.
Responsibilities
  • Partnering with customers to deeply understand their needs and challenges while developing and executing strategic plans to achieve their desired business outcomes with Relyance AI.
  • Leading the technical implementation of Relyance AI for assigned accounts, ensuring a smooth onboarding experience and maximizing product adoption.
  • Leveraging data points to understand customer health including, but not limited to usage and communication data.
  • Owning the renewal process for your customer portfolio, proactively managing renewals, and ensuring high retention rates.
  • Becoming a product expert on the Relyance AI platform. Understanding its technical capabilities and working effectively with customers' technical teams.
  • Working closely with Sales, Engineering, and Product teams to ensure a seamless customer journey, from pre-sales to ongoing product use.

Relyance AI focuses on data protection and privacy compliance by using machine learning to track personal data flows within organizations. Their software-as-a-service (SaaS) platform provides clients with a compliance management dashboard that offers real-time monitoring and insights, helping them meet regulatory requirements. What makes Relyance AI different is its emphasis on automating data tracking, which reduces manual work and the risk of non-compliance. The company's goal is to help organizations maintain user trust while effectively managing their data privacy needs.

Company Size

51-200

Company Stage

Series B

Total Funding

$62M

Headquarters

Mountain View, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $32M in Series B funding to expand platform capabilities.
  • Named a 2023 Gartner Cool Vendor in Privacy, enhancing credibility.
  • Launch of Asset Intelligence boosts data visibility and risk management.

What critics are saying

  • Emerging competition from AI-driven compliance platforms like OneTrust.
  • Frequent updates needed due to evolving AI regulations.
  • Complex data privacy laws pose compliance challenges across jurisdictions.

What makes Relyance AI unique

  • Relyance AI uses machine learning for real-time data flow mapping.
  • The platform offers comprehensive data compliance and governance solutions.
  • Relyance AI integrates with existing software development and security workflows.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-10%

2 year growth

-10%
SuperbCrew
Oct 11th, 2024
Relyance AI Sets New Benchmarks In Privacy, Security, And AI Governance With $32M Series B Funding

Relyance AI has raised $32 million in Series B funding, led by Thomvest Ventures, with participation from M12, Microsoft's venture arm, Cheyenne Ventures, and existing investors like Unusual Ventures and Menlo Ventures.

Relyance AI
Oct 11th, 2024
Raising Our Series B and Setting the New Standard In Privacy, Security, and AI Governance

Today, I am thrilled to announce our Series B funding, led by Thomvest Ventures and supported by M12, Microsoft Ventures Fund, Cheyenne Ventures, and our existing investors, Unusual and Menlo Ventures.

VKTR
Oct 10th, 2024
Relyance AI Raises $32 Million Series B Funding to Safeguard AI Innovation in the Enterprise

Relyance AI raises $32 million series B funding to safeguard AI innovation in the enterprise.

Business Wire
May 7th, 2024
Relyance Ai Launches Asset Intelligence And Data Security Posture Management

SAN FRANCISCO--(BUSINESS WIRE)--Today at RSA Conference, Relyance AI announced the release of Asset Intelligence and Data Security Posture Management, the first DSPM solution to bring together complete asset-level visibility and lineage to all sensitive enterprise data in the context of contractual and regulatory obligations. Security and privacy leaders can now see where all data is stored at a fine-grain level, why it is stored there, who has access to it, and what risks exist with how it is being processed, bringing unprecedented clarity and control over a company's most precious asset - their customer data.The risk of regulatory fines, loss of reputation, and lawsuits from mishandling data or worse, data breaches, is skyrocketing. According to DLA Piper, fines from GDPR and other regulatory agencies topped $1.7B in 2023. The problem for data security, privacy, and governance teams today is they often work with silos of information and are buried in alerts. They lack contextual understanding of the granular commitments the organization has made to their customers and partners. And they often don't know until it's too late where they are exposed in case of a breach or if data is used for training purposes when it should not be

Business Wire
May 7th, 2024
Relyance AI Launches Asset Intelligence and Data Security Posture Management

SAN FRANCISCO-(BUSINESS WIRE)-Today at RSA Conference, Relyance AI announced the release of Asset Intelligence and Data Security Posture Management, the first DSPM solution to bring together complete asset-level visibility and lineage to all sensitive enterprise data in the context of contractual and regulatory obligations.

INACTIVE