Transformation Change Manager

Reports to Transformation Change Lead

Aztec are looking for a self-motivated and driven individual to deliver change management at a project  level to support the delivery of Aztec's Transformation Programme.

Reporting directly to the Transformation Change Lead, this role will need to be focussed on planning and delivering the change through a change network and working with the core Programme/Project Team.  The purpose of this role is to manage and lead the people change activities focussing on change adoption and benefit realisation with a key purpose to enhance our client’s journey and our employee experience.

The successful candidate will need to have experience in change management from a people and culture, process, data, benefits realisation and technology perspective and will receive significant exposure to senior managers in a fast paced and high-growth business and transformation.

This role provides the opportunity to play a key, as part of the Change Management team,  in delivering a new operating model and broader transformation to support the Aztecs growth ambitions.

Key responsibilities:

• Develop and implement change management plans for the proposed change based on Aztec’s Change Management Methodology  (including stakeholder analysis, change impact assessments, change plans, business readiness, and change interventions) to drive adoption and ensure a smooth and successful implementation of the initiative.
• Adopt the change management toolkits and frameworks from the Transformation Team to support the successful implementation of the change through a structured approach, working with the Change Management Lead to adapt where necessary to deliver the size and complexity of change.
• Identify behavioural changes required at all levels across the organisation resulting from the proposed change and identify and execute appropriate change activities to create sustainable adoption of new behaviours.
• Work closely with the transformation team, programme/project, training, and communications teams, to facilitate the deployment of change across jurisdictions, markets and teams, ensuring the organisation is ready for change and the impact of adoption levels is monitored consistently.
• Support the development of communications and training materials associated with the proposed change with the communications and training teams.
• Based on the change impact assessment outcomes, escalate any concerns where there could be certain populations have too much change to the Change Management Lead
• Identify and manage any resistance to change across the organisation, with the support of the wider Change Management team, through the development of strategies and frameworks which increase the success of change initiatives.
• Evaluate the impact of change activities through structured post implementation reviews and feedback analysis, ensuring that future change management initiatives are developed using lessons learnt and the approach and delivery of change continually evolves across the business.
• Develop and support a change management network by influencing and closely supporting change community, providing consistent approaches, tools and methods .
• Champion the development of continuous improvement culture which will help deliver a continuously evolving and improving client and user experience.
• Involve people in the process of contributing or shaping change plans – create a coherent working change vision which enables people to see clearly in their own minds where the change will take them.

Skills, experience, characteristics, qualifications:

• Experience working in a change environment with demonstratable success in delivering benefits on a project
• Change Management/Programme/Project qualifications with proven use of tools and methodologies
• Experience in delivering alternative fund servicing solutions preferable but not mandatory
• Solid Understanding of change from a behaviour, process and technology perspective.  Can have a spike in one area but will need basic experience in both other areas
• Proven experience leading change management initiatives within a project/ programme level
• Can evidence planning, executing, and monitoring the execution of change and how to maximise adoption levels
• Exposure to the entire programme / project lifecycle with proven track record of change management within a transformation programme
• Attentive individual who is comfortable with delivering detailed and concise outputs as well as executive level summaries
• Experience in identifying and managing change risks
• Experience working in a technology engagement environment
• Excellent communication: communicates with clarity and confidence up to managerial levels; adapts style and content to the needs of the audience by being inspirational. Energises people to drive change/ growth, highly adaptable to new situations and agile working cross borders or teams
• Stakeholder management: An ability to communicate effectively with stakeholders up to managerial level . Working in cross-functional and cross jurisdictional teams to ensure positive outcomes for clients and people.
• Influencing and relationship building proactively builds productive and open and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes.
• Delivering results remains calm, effective, and positive even when under pressure; takes ownership for delivering outcomes and is highlight pragmatic and action orientated.
• Initiative and problem solving identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk.
• Change Management & Adoption: ability to focus on the human side of change by building and delivery change management strategies and plans to increase adoption and the success of the acceptance of benefits.