Full-Time

Dataflow Sustainment Engineer 2

Help Desk, Shift work

Posted on 9/24/2025

Wyetech

Wyetech

11-50 employees

Custom engineering services with cybersecurity focus

Compensation Overview

$72.31 - $97.10/hr

Odenton, MD, USA

Hybrid

All shifts needed: Day, Night, and Special shifts; on-site at Fort Meade, MD.

Category
IT & Security (1)
Requirements
  • TS/SCI with agency appropriate poly
  • Nine (9) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
  • Bachelor's degree in a technical, math or business discipline from an accredited college or university may be substituted for four (4) years of experience.
Responsibilities
  • Provides life-cycle support/sustainment for analytic systems in accordance with requirements.
  • Provides support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS).
  • This support can include: escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution.
  • Be designated as emergency personnel and is authorized to work during Government closures.
  • All shifts needed for this position (Day, Night, and Special shifts).
  • Triage, isolate, and correct routine/mildly complex issues as they arise.
  • Escalate complex issues to Tier 3 support.
  • Help maintain support for a 24/7/365 Help Desk.
  • Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes.
  • Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL.
  • Impart real-time changes and utilize online feedback to customers, as well as have the problem brought to the attention of site personnel.
Desired Qualifications
  • DoD 8570 Compliance IAM Level 1 (e.g., Security+ certification).

Wyetech, LLC offers a highly professional environment known for solving complex problems in the areas of software, systems, cloud computing, data analysis, and cybersecurity. This company is a great workplace as it provides its employees with challenging projects in both federal and commercial sectors, enabling them to use and grow their skills in cutting-edge technology fields. In addition, Wyetech boasts a legacy of industry expertise and a commitment to high-quality solutions, making it a respected leader in its field.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Odenton, Maryland

Founded

2007

Growth & Insights

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
INACTIVE