Salary Range: 95000 to 121000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities:

• Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements
• Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deployment
• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions
• Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
• Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions
• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers
• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects
• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution
• Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness
• Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience

Requirements and Preferred Experience:

• 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar
• At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients
• Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices
• Proficiency in training customers on software solutions to address key workflows and business processes
• Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers
• Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development
• Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports
• Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members
• Ability to adapt quickly to changes in product features and respond strategically to meet customer needs
• Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service