Service Delivery Manager

Job Description

- 18 -20 of experience in Delivery Managerment

- Responsible for ensuring the timely and successful delivery of IT projects/services

-Interface between technical teams and stakeholders, ensuring projects meet requirements, budgets, and timelines, and prioritize client satisfaction

Responsibilities

Project planning and execution :Develop and manage project plans, including timelines, budgets, resources, and risk mitigation strategies

Stakeholder Management:Communicate project status, risks, and issues to stakeholders, ensuring alignment and buy-in. 

Client leadership management:Build and maintain strong client relationships, understanding their needs and expectations. 

Team leadership:Lead and mentor project teams, fostering collaboration and promoting best practices. 

Problem solving :Address and resolve project roadblocks and issues, finding alternative solutions when necessary. 

Quality assurance :Identify and implement improvements to delivery processes and frameworks. 

Reporting analytics for governance:Track project progress, identify KPIs, and provide regular status reports to internal and external stakeholders.