Full-Time

Fraud Investigations Manager

Posted on 4/23/2024

OppFi

OppFi

201-500 employees

Provides online personal loans with customer focus

Financial Services

Mid

Remote in USA

Required Skills
Management
Marketing
Data Analysis
Requirements
  • 3 to 5 years Financial or Banking Fraud Operations/Fraud Investigations/Financial Crimes experience
  • Experience with knowledge of various fraud typologies, CIP and KYC requirements and regulations
  • Demonstrated administrative, managerial, supervisory, and leadership abilities in Operations Management experience required
  • Bachelor’s degree or equivalent combination of education and experience
  • Strong excel and SQL skills to support investigation, Reporting and Data Analysis
  • Ability to influence, collaborate, and build relationships across teams, including strategy, risk, compliance, operations, credit, marketing, and product
  • Demonstrated success driving organizational change with a track record of innovation
  • Exceptional influencing skills that inspire action without full reliance on authority
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines
  • Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
  • Strong ability to lead in the face of change and maintain a strong culture
  • Ability to effectively communicate (both orally and through written presentations and reports)
Responsibilities
  • Managing the day-to-day Fraud Operations/Fraud investigations team and internal controls to ensure operational effectiveness and adherence to regulatory requirements
  • Overseeing alert/case volumes, fraud claim referrals, and providing coaching, guidance, and training
  • Investigating fraudulent activity including complex loan fraud cases and documenting appropriate evidence
  • Developing and updating procedures related to Fraud investigations
  • Ensuring fraud investigations are within applicable laws and standards
  • Creating and implementing unit objectives and policies to meet compliance requirements
  • Identifying and implementing corrective action for fraud compliance issues
  • Developing reporting of key metrics and measurements on the effectiveness of fraud investigations process
  • Collaborating with senior management in developing operational strategy and business plans for the Fraud Operations team
  • Demonstrating in-depth knowledge of technical and functional fraud regulatory and risk management requirements
  • Setting and exemplifying high ethical standards and holding self and others accountable for conduct

OppFi stands out as an exceptional workplace due to its high customer satisfaction rates, maintaining a 4.5 out of 5-star rating on Trustpilot for its transparent and responsible lending practices. This reflects a culture focused on efficiency and customer-centric values, which can be highly rewarding for employees who thrive in innovative and supportive work environments. Furthermore, OppFi’s use of tech-enabled platforms signifies a commitment to using cutting-edge technology to streamline processes and enhance user experience, marking it as a leader in the online personal lending space.

Company Stage

N/A

Total Funding

$283M

Headquarters

Chicago, Illinois

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

7%

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture