Customer Support Team Lead
Posted on 4/17/2023
Experience Level
Desired Skills
Customer Service
  • Proven experience as a customer support team lead or manager, with a minimum of 3 years of management/leadership experience
  • Excellent communication skills, both written and verbal
  • Knowledge of the cryptocurrency industry, including blockchain technology and major cryptocurrency such as Bitcoin a plus
  • Experience working with CRM systems and support ticketing software (Zendesk)
  • Ability to analyze customer feedback and data to identify trends and areas for improvement
  • Strong problem-solving skills, with the ability to think creatively and adapt to changing circumstances
  • Ability to work in a fast-paced, dynamic environment
  • Manage a team of customer support representatives to provide prompt, professional and courteous support to our customers via email, phone, and chat
  • Monitor team performance and ensure that key performance indicators (KPIs) are met, such as response times, customer satisfaction scores, and resolution rates
  • Continuously improve the quality of customer support by analyzing customer feedback, identifying areas for improvement, and implementing solutions
  • Develop and maintain relationships with customers and external partners, acting as an advocate for their needs and concerns
  • Provide support and guidance to the customer support team, including training and development opportunities, coaching, and performance management
  • Collaborate with other teams across the organization to ensure the highest level of customer service is being provided
  • Stay up-to-date with developments in the cryptocurrency industry and provide expert knowledge to customers and the support team
  • Develop and maintain documentation and processes for customer support operations
Bitcoin Depot

51-200 employees

Cryptocurrency ATM network
Company Overview
Bitcoin Depot's mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Bitcoin Depot is the largest cryptocurrency ATM Network offering users the ability to buy and sell Bitcoin and over 30 other cryptocurrencies instantly at thousands of locations across the United States.
  • Health benefits + employer contribution
  • Premium coffee & gourmet teas
  • Weekly catered lunch
  • Monthly company outings & celebrations
  • Quarterly philanthropy activity
  • Company paid fitness pass
  • 401k matching