Implementation Consultant
Posted on 8/1/2023
INACTIVE
AI-powered contract management services
Company Overview
At LinkSquares, their AI-powered, end-to-end contract lifecycle management takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes.
AI & Machine Learning
B2B
Company Stage
Series C
Total Funding
$161.5M
Founded
2015
Headquarters
Boston, Massachusetts
Growth & Insights
Headcount
6 month growth
↓ -13%1 year growth
↓ -19%2 year growth
↑ 31%Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Consulting
Requirements
- 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
- Exceptional oral and written communication and presentation skills
- Strong time, task, and project management skillsAn above-and-beyond team player who will do whatever it takes to make us better
- Customer-facing experience
Responsibilities
- Lead new client implementation projects, providing technical support and guidance on best practices
- Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
- Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
- Manage and coordinate multiple customer implementations simultaneously as the implementation lead
- Gather customer requirements through interview and analysis and translate to LinkSquares' capabilities
- Configure LinkSquares software applications for customers using a training and enablement approach
- Track project plans, and report project progress to appropriate parties
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
- Provide a mixture of remote and onsite customer implementation workshops
- Consult with customers on system configuration based on product and industry best practices
- Facilitate touch points and status meetings with customers in a timely and professional manner
- Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
- Troubleshoot functional issues arising from implementations
- Configure LinkSquares product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
- Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools