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Manager, Housekeeping
Posted on 7/26/2022
INACTIVE
Locations
Vero Beach, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • The preferred candidate will have a bachelor's degree in Hospitality Management or a related field, or equivalent experience and education
  • The preferred candidate will have 2-5 years of experience working in hotel operations
  • A minimum of 2 years of customer service experience with a proven track record of providing superior customer service
  • A minimum of 2 years of supervisory experience
  • Excellent verbal and written communication skills; ability to communicate confidently and effectively with all levels of stakeholders
  • Self-motivated, highly organized and detail oriented
  • Must be flexible to adapt quickly to changing priorities and assignments
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Candidate must be a professional, self-starter who will work as a team player and be able to work independently with minimal supervision
  • Ability to work irregular hours including nights, weekends, and holidays
  • Proficiency in MS Office Suite
  • Ability to use typical office equipment
  • Possession of a valid Driver's License
  • Ability to lift a minimum of 30 pounds
Responsibilities
  • Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
  • Lead, hire, and train housekeeping & general cleaning staff to adhere to our high standards of cleanliness and customer satisfaction
  • Develop and maintain SOPs and frequency for cleaning of the general areas & guest rooms to maintain high expectations for cleanliness
  • Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
  • Ensure that all safety policies and procedures are enforced in the department
  • Train staff on safety, standard procedures, and required chemicals in accordance with MSDS
  • Work closely with Event Planning & Maintenance departments to ensure the facility is prepared for guests both in the rooms and in general areas
  • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
  • Ensure all cleaning equipment is in proper working condition and schedule required repairs as needed
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Participate in large cleaning projects as required
  • Maintain relationships with vendors and suppliers
  • All other duties as assigned by the Senior Manager, Operations
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