Full-Time
Senior Customer Success Manager
Multiple Teams
Posted on 9/9/2025
Staffbase
501-1,000 employees
Cloud-based employee communications platform
No salary listed
London, UK
Hybrid
Hybrid work environment; requires 2 days in office per week.
 Sales & Account Management |
|---|
- 5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
- Strategic problem-solving skills with the ability to translate business requirements into business value
- Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Challenger and growth mindset
- Team player who has fresh ideas when it comes to user adoption and churn mitigation
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Proactive and driven project leader with experience executing complex solutions
- Speaking a Nordics language on minimum B2 level
- Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
- Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
- Provide insights concerning the availability and applicability of new features in Staffbase as relevant
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
- Translate customer product usage data into actionable advice for customers
- Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives. Some of these will require travel to meet your clients in person
- Work cross-departmentally to find solutions to complex scenarios and integration issues
- Spot opportunities to expand and grow our customer relationships, as well as drive retention of your existing portfolio
- Foster team collaboration and help increase team expertise
- Maintain deep knowledge of the Staffbase platform
- Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing
- Experience in SaaS is a plus!
- Experience working in Internal Communications is a plus!
- Familiarity with Salesforce and Gainsight is also a plus!
Staffbase provides a centralized platform for internal corporate communications that allows administrators to distribute content across mobile apps, intranets, email, and digital signage from one hub. The platform works by syncing these various channels so that employees receive consistent updates on the specific devices or software they use most frequently. Unlike competitors that often focus only on desk-based workers, Staffbase is designed to reach "frontline" employees who may not have a corporate email or a computer. The company’s goal is to help large organizations keep their entire workforce informed and motivated through a single, unified messaging system.
Company Size
501-1,000
Company Stage
Series E
Total Funding
$313.4M
Headquarters
Chemnitz, Germany
Founded
2014
Simplify's Take
What believers are saying
- Raised $115M Series E at $1.1B valuation to scale post-COVID distributed work tools.
- Partnered with Microsoft in November 2024 for Azure Marketplace accessibility.
- New Staffbase Email launched January 2025 boosts engagement with AI content creation.
What critics are saying
- Workvivo overtakes Staffbase in Gartner vision, capturing customers within 12-24 months.
- Microsoft Viva displaces Staffbase tools via native M365 integration in 6-12 months.
- Valo acquisition churns Finnish intranet users to Simpplr in 12-18 months.
What makes Staffbase unique
- Staffbase leads 2024 Gartner Magic Quadrant for Intranet Packaged Solutions.
- AI-native platform integrates comms, HR, IT for personalized employee experiences.
- Launched Mission Control in May 2024 for strategic comms navigation and measurement.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Stock Options
Professional Development Budget
Employee Referral Bonus
Parental Leave
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 0%AI-powered content, analytics-driven insights, and global management tools make "The New Staffbase Email" the ultimate solution for secure, streamlined employee communicationNEW YORK, Jan. 27, 2025 /PRNewswire/ -- Staffbase, the fastest-growing employee communications cloud, today announces the launch of "The New Staffbase Email," an updated email platform designed to address the evolving needs of employee communications. By offering tools for creating personalized, visually compelling, and strategically timed messages, the new email product aims to improve how organizations engage with their employees.The New Staffbase Email enhances an already trusted email product, relied upon by leading organizations across North America, including Rady Children's Hospital, Sephora, Rite Aid, Daimler Trucks North America, and JBS.The enduring role of email in workplace communicationIn an era of rapid digital transformation, email remains a core communication tool for businesses. The recent Employee Communications Impact Study by USC Annenberg and Staffbase reveals that emails from management are the second most preferred channel for receiving company news, with 52% of employees favoring this method – second only to updates from immediate supervisors. Furthermore, email stands out as a highly credible source: an impressive 91% of employees trust emails from management as a reliable channel for information.Its versatility and reach make it indispensable, especially for organizations with diverse, global teams. The New Staffbase Email acknowledges the enduring relevance of email while providing modern solutions to common challenges such as analytics, engagement, clarity, and accessibility."While new communication tools are constantly emerging, email continues to serve as a reliable and universal channel for organizations and remains a critical part of the broader communication stack," said SVP and GM of Staffbase - Americas, David Maffei
Now transactable via Microsoft Azure Marketplace MACC transactable; helping CIOs and IT leaders optimize their spend while minimizing the financial risk. NEW YORK, Nov. 13, 2024 /PRNewswire/ -- Staffbase, a leading employee communications cloud provider, today announced a strategic partnership with Microsoft, enabling the global availability of its full suite of communication tools through the Microsoft Azure Marketplace. Companies that use Microsoft's Azure services can now use their pre-allocated Azure budget (MACC credits) to buy Staffbase products, making the purchasing process easier and cost-efficient while reducing vendor management complexity. This new availability in the Microsoft Azure Marketplace also reinforces Staffbase's commitment to communications and HR professionals, who play a pivotal role in fostering connected, engaged workplaces. By integrating Staffbase's comprehensive communication solutions into their toolkit, these teams can more effectively reach and inspire employees, ensuring consistent messaging, meaningful engagement, and a unified employee experience across desk and frontline workers
Custom App and Intranet, BungaHub, helps reduce turnover and increase employee engagement to support strong team cultureNEW YORK, July 25, 2024 /PRNewswire/ -- Staffbase , a leading employee communications cloud provider, announces it has been selected as Team Cowabunga's (one of the largest singly-owned Domino's franchises in the United States) internal communications platform provider. Recognizing that Team Cowabunga's more than 2,500 employees needed a more streamlined way to receive important company information and required a communications platform that would provide an excellent digital employee experience for frontline workers, the search was on for the perfect solution."When we were looking to solve our communications challenges, Staffbase looked to be a simple and cost-efficient way to reach our entire team," said Natasha Gayden, VP of Human Resources. "And that has been proven every bit true. Staffbase has provided us with so many different ways to keep our employees engaged. We'll often push out fun quizzes, we frequently send feedback surveys, and we'll even do competitions from time to time and reward employees with gift cards. We'll also promote themed weeks such as Employee Health Week and Employee Empowerment Week
Next-generation communications technology created to inspire employees and generate measurable business impactNEW YORK, May 16, 2024 /PRNewswire/ -- Taking communications technology to a whole new strategic level, Staffbase , a leading employee communications cloud provider, today announces the launch of Mission Control at its annual VOICES event. This game-changing communications management solution enables communicators to plan, co-create and measure the impact of inspirational employee communications that help entire organizations connect, engage with, and drive action across their teams."At Staffbase, we believe that internal communications can deliver far deeper strategic impact than simply being an information distribution channel. It's a unique function within organizations that is in a prime position to empower their companies to seamlessly stay in control of their narratives and course-correct, if need be," says Staffbase CEO and cofounder Martin Böhringer. "The launch of Mission Control enables communications professionals to level-up their comms game. It's the navigation system for communicators that allows them to steer their comms strategy with precision and unlock the true potential of communication to deliver meaningful business results."Mission Control is a made-for-communications solution providing synergy with employee email, employee app, and intranet. Post thisMission Control by Staffbase is a holistic made-for-communications solution providing synergy with best-in-class internal channels such as employee email, employee app, and intranet, to truly own corporate narratives from the inside out
VOICES 2024 is a free virtual event offering Internal Communicators in North America access to industry experts and insights from speakers like Adam Grant, Chaunte Lowe, and David PlouffeNEW YORK, April 17, 2024 /PRNewswire/ -- Staffbase , a leading employee communications cloud provider, today announced its roster of speakers and agenda for VOICES 2024. VOICES, the leading event for the internal communications community, will take place virtually on May 16, 2024, from 11:00 a.m. ET – 6:00 p.m. ET. This year's event will offer communications teams across North America access to industry veterans and thought leaders. Combined with a stellar list of speakers who will discuss culture, change management, employee engagement & motivation, and leadership communications, VOICES will be the premier event of the year for communicators.The event's rock star lineup of speakers includes Adam Grant, Organizational Psychologist & Bestselling Author, Chaunte Lowe, 4-time Olympian, Author, TEDx Speaker, and Breast Cancer Thriver, Political and Business Strategist David Plouffe, and Janine Langlotz, Global Head of Internal Communications at DHL Express.This year's free event offers communications teams across North America access to industry veterans and thought leaders