Full-Time
Legal Support Specialist
GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)
No salary listed
Virginia Beach, VA, USA
In Person
Associate's
Category
 Legal (1) |
|---|
Required Skills
Customer Service
Requirements
- High School diploma or GED is required.
- At least 2 years of customer service experience is preferred.
- Collections or civil court experience is a plus but not required.
- Strong written and verbal communication skills.
- Excellent attention to detail and follow-up.
- Ability to multitask in a fast-paced, high-volume environment.
- Professional phone etiquette and a customer-focused mindset.
- Comfort using Microsoft tools and basic computer systems.
- Organized, dependable, and able to work independently.
- Reliable, on-time attendance and ability to work overtime as needed.
- Comfort operating in high-volume conditions with minimal supervision.
Responsibilities
- Prepare, review, and process court documents before submission.
- Handle lien and garnishment answers via mail, fax, and email.
- Prepare bank garnishment documents.
- Assist with scheduling and canceling repossessions.
- Scan and upload legal documents to customer accounts.
- Process paid-in-full and balance letters.
- Prepare motions for judgment for various courts.
- Review accounts for repossession changes.
- Respond promptly to emails, voicemails, and internal messages.
- Provide backup support for Bankruptcy, Virginia Beach, and Norfolk courts.
- Work independently while collaborating with the legal team.
Desired Qualifications
- Associate’s degree preferred but not required.