Robotic Operations Technician

Key Activities:

• Operate a class C Mobile Robot that unloads trucks
• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
• Provide on-call technical support to customers post-deployment.
• Conduct on-site integration and test activities
• Be the primary field point of contact for customers. Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed. 
• Execute field retrofits. Work with mechanical, electrical, and software engineers on troubleshooting field issues
• Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
• Work with other Field Technicians and Deployment Engineers to deploy and manage installations at customer sites

Position Requirements:

• Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)
• Familiarity with Linux and Windows GUI and CLI
• Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)
• High School diploma or equivalent
• Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example. 
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled) 
• Ability to read engineering drawings and other engineering-produced documentation
• General understanding of networking (IP Addresses, DNS Servers, etc.)
• Experience reading debug machine output and logs
• Experience in field services or deployment positions is a plus
• Spanish language proficiency is extremely valuable
• Be able to lift and move up to 50 lbs