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Senior Manager, Enterprise Existing Business
Posted on 3/17/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Sales
Responsibilities
  • Enjoy managing a team of high performers responsible for Zocdoc's largest accounts
  • Excel at leading strategic conversations with both internal and external executives
  • Leverage data to create actionable insights that will directly inform team and client strategy
  • Have an interest in the Healthcare or Consumer Technology
  • Are motivated by clear metrics and targets
  • Hiring, developing, retaining, leading, and appropriately scaling a growing team of account executives working across Zocdoc's portfolio of health systems and large provider groups
  • Coaching your team through client challenges and opportunities and share best practices
  • Working closely with your team to identify commercial opportunities for sales and product improvements for Zocdoc
  • Advocating for the needs of clients and your team within Zocdoc while helping other teams prioritize requests based on need and importance
  • Collaborating with the Client Success Management to identify areas of continued efficiency between the two teams
  • Establishing and documenting best practices across all segments of Enterprise clients
  • Developing, documenting and teaching best practices for optimizing current workflows for improving client participation on the Zocdoc platform
  • Engaging, leading and documenting the career pathing progress for each member of your team
  • Identifying areas of opportunity in current processes and work with internal partner teams to implement operational efficiencies
  • Ensuring effective load balancing across the team by implementing a model for sizing the complexity and opportunity of each client
  • Serving as an escalation point for Account Executives both internally and externally
  • A minimum of 5-7 years' developing and managing an enterprise (B2B) account team with VP+ level clients, ideally in Software/SaaS
  • Experience establishing processes, systems, and best practices within an ambiguous, entrepreneurial environment
  • Ability to create strategic plans that meet internal goals and client expectations
  • Demonstrated success in managing executive relationships while delivering client needs
  • Healthcare experience a plus
Zocdoc
Company Overview
Zocdoc is a technology company that provides better healthcare experience for millions of patients every month.