Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Claims Executive

Are you ready to take on a pivotal role within our department, managing claims activities in line with Group policy to achieve ambitious targets? We're looking for a proactive individual to develop and promote our business while delivering outstanding and comprehensive service.

This is an exciting opportunity to lead Professional Indemnity and Cyber claims primarily in the US sphere. You will work directly with mainly Wholesale clients to achieve the best possible outcomes.

What you’ll be doing:

• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.

• Manage assigned projects and contribute to other projects as required.

• Provide relevant management information to senior management.

• Develop positive relationships with markets, international brokers, and third-party service providers.

• Negotiate with markets to achieve the best outcome for the client.

• Present claims to underwriters, deal with queries, provide feedback, and respond appropriately to clients, insurers, and relevant internal departments.

• Review and prepare correspondence regarding notifications and claims to ensure products and coverage best meet the client’s risk requirements, business objectives, and compliance standards.

• Keep clients and insurers advised of developments relating to notifications and claims, collaborating closely with third parties as necessary.

• Investigate and resolve client queries, following these through to resolution.

• Ensure up-to-date records are always maintained on the Group systems.

• Interpret instructions and issues arising, then implement actions according to policies and procedures.

• Remain aware of external, industry, legal, and regulatory developments to ensure practice and outputs are of a sufficiently high standard.

• Keep informed of all legal and regulatory developments relevant to the Operating Entity/Group.

Who we’re looking for:

• Previous claims-based experience with Professional Indemnity.

• Good understanding of general principles of insurance.

• Good understanding of London market operations (Lloyds and company markets).

• Understanding of company objectives and how your role contributes to these.

• Good knowledge of the claims-handling process.

• Understanding of the broking and underwriting process.

• Knowledge of the market within which the company operates, including an awareness of competitors, specific territory knowledge, and cultural awareness.

• Awareness of the regulatory environment and requirements.

• Specific systems knowledge relevant to claims processing.

• Excellent communication and interpersonal skills, including written, verbal, and face-to-face.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.