As a Licensed Customer Service Professional within our Participant Services team, you have the opportunity to bring your expertise to a firm that will champion your development in a collaborative, growth-focused environment. In this role, your work has a direct impact on the lives of clients; our goal is that through providing best-in-class service, and caring enough to ask the difficult questions, you can earn the trust and dedication of our participants. Your daily interactions will be through inbound phone calls with participants of employer-sponsored retirement plans, providing guidance and solutions, as well as long-term investing options. As you build your knowledge and skills with ongoing classroom and hands-on training, you will become a subject matter authority on retirement products and services, consulting with participants in retirement plans to identify needs and offer solutions that can change their futures.  If you are looking to expand your knowledge and skillset in a role where your work is critical and valued, this may be the role for you.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

NOTE: The office is located at 2423 E. Lincoln, PHX and paid training starts March 10th, 2025. Shifts are assigned between 6:30 AM and 8:00pm AZ Time, Monday - Friday and is open to hybrid work post training. 

If you’re not a finance expert yet, that’s okay! People coming from many different experiences have found tremendous success here at Charles Schwab.  This position provides a mix of instructor-led classroom training, mentoring, and on-the-job-learning in your first year. 

Required Qualifications

• Series 7, 63 (or equivalent), required with registration in all 50 states
• Flexibility to work Monday-Friday anytime between 6:30am – 8:00pm Local AZ Time based on contact center needs

Preferred Qualifications

• Strong candidates will have robust written and verbal communication skills. These are vital to the consultative process when recommending appropriate solutions while also educating our participants.
• Superior listening skills when analyzing account information to better understand client needs
• Minimum 1 year experience using computer applications at work or school
• Focused analytical skills and attention to detail to adhere to policies, procedures, and guidelines
• Ability to adapt and implement changes as market and business conditions evolve
• Receptive to mentoring and feedback for continuous improvement
• Bilingual in Spanish is a plus