Senior Associate of Corporate Strategy
Updated on 8/29/2023
OppFi

501-1,000 employees

Financial technology platform
Company Overview
OppFi's mission is to empower everyday consumers to rebuild financial health through facilitating credit access, enabling savings, and building wealth. The company build financial literacy products for all.
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Market Research
Communications
CategoriesNew
Business & Strategy
Requirements
  • Bachelor's degree in Communications, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 3 years of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst, or in similar role
  • Alternatively, we will accept a Master's degree in Communications, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 1 year of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role
  • Position also requires experience with the following:
  • Conducting primary and secondary consumer and market research
  • Experience with analyzing large datasets and generating reports/building dashboards
  • Experience translating data insights into recommendations for the business
  • Experience managing cross-functional teams
  • Experience with internal and external communications
  • Experience with email marketing
  • Experience with survey building and analysis
  • Experience with vendor management and due diligence
  • And experience with customer satisfaction scores and initiatives
  • Day 1 - Month 3: Define Your Mission You'll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you'll set mission-aligned goals to make an impact in your role
  • Months 3 - 6: Define Your Belonging You'll understand OppFi's culture and know how to engage with and influence that culture
  • Months 6 - 12: Define Your JourneyYou'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi
Responsibilities
  • Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data
  • Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics)
  • Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels
  • Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps
  • Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas
  • Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more. Perform root cause analysis on data to determine if findings are human, product- or process- related
  • Translate data-driven findings into measurable insights and communicate them with business partners
  • Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company
  • Create and inform business cases to guide Product/Partnership strategy and fuel decision-making. Be the lead and liaison for any third-party research projects, representing the customer perspective
  • Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making
  • Help create concise customer experience policies and procedures. Work with Product and User Research to plan, design, and test ideas. Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. *Remote work is permitted