This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. Salesforce-nerd? Customer-obsessed? Excellent customer stakeholder management? Natural problem-solver? High EQ & IQ? Team Captain mentality? Let’s chat.

AgentSync’s Customer Success team will be our fastest-growing team for the foreseeable future. That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The CSM is on the frontline, working with our most important and valuable asset - our beloved customers. Our customers have invested their time, resources, and trust in us, and the CSM will own and manage these relationships to be sure our customers are successful, happy, and feel as deeply a part of our product-building journey as we know they are. Through AgentSync’s collective knowledge and first-hand experience solving the same problems as our customers, our CSM team delivers that unique value and trusted expertise in a beautiful package for our customers. 

What you’ll do:

• Own full customer lifecycle relationships within AgentSync’s culture and values - most especially, Customer Love
• Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle
• Collaborate closely and effectively with customers and AgentSync teams to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in’s, etc.
• Get hands-on supporting customers in the AgentSync products to help them quickly, accurately, and scalably solve their challenges
• Deeply understand our customers’ goals, ambitions, daily problems, business process improvements, and different use cases
• Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
• Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
• Be a strategic “voice of the customer” thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements

Your experience:

• 5+ years Salesforce platform power user, Salesforce Admin, or moderate configuration skills 
• 5+ years of Mid-Market/Enterprise SaaS platform Customer Success, Account Management, or consulting experience
• 5+ years of work experience in Mid-Market/Enterprise SaaS environmentExperience working with key stakeholders in insurance, financial services, compliance, or legal industries

• Experience partnering with customer stakeholders at all levels of an organization i.e. founders, C-Suite and VP level roles, to help drive mutually beneficial product strategy and usage
• Natural problem-solver:  comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy 
• Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations 
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

Don’t meet every single requirement? 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Salary:

Denver/Boulder Metro

$85,000 - $110,000 

Additionally, this role is eligible to participate in AgentSync’s equity and bonus programs.

Healthcare Insurance

• Medical
• Dental
• Vision
• Parental leave and return to work childcare care stipend

Financial Benefits

• 401(k) retirement savings plan

Other Benefits

• Unlimited PTO
• 12 paid holidays per year
  
  

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you’re connected with our team (and not a scammer!).