Full-Time

Enterprise Services Administrator

Deadline 8/30/26
Harrods

Harrods

1,001-5,000 employees

Luxury department store and ecommerce

No salary listed

Knightsbridge, London, UK

In Person

Category
DevOps & Infrastructure (1)
Required Skills
Kubernetes
Microsoft Azure
VMWare
Linux/Unix
Requirements
  • Strong expertise across Windows Server, Linux, Azure, VMware Cloud Foundation, backup, and disaster recovery, supported by relevant certifications or significant hands-on experience.
  • Deep technical knowledge of infrastructure automation and orchestration, Microsoft technologies, Red Hat Linux, Kubernetes, VMware, enterprise networking, security, authentication, and cloud platforms.
  • Understanding of infrastructure security, identity and access management, and cloud authentication.
  • Ability to build consensus, influence stakeholders, and drive technical direction across diverse teams.
Responsibilities
  • Lead the delivery and evolution of the IT infrastructure strategy.
  • Translate strategic objectives into clear roadmaps, principles, and governance frameworks.
  • Work with Architecture and Information Security teams to help ensure infrastructure and cloud platforms remain secure, scalable, and agile.
  • Shape, deliver, and support the core technology platforms underpinning the IT estate as part of a multi-year infrastructure transformation programme.
  • Build partnerships across Infrastructure and Application teams, understand current capabilities, and define a clear path forward.
  • Provide technical leadership across Windows, virtualised, physical, and cloud infrastructure environments.

Harrods is a luxury department-store and ecommerce retailer centered on its Knightsbridge flagship. It sells fashion, beauty, food, home, jewelry, and other premium goods while operating restaurants and customer services within the store. The flagship and digital business combine premium retail, hospitality, and specialist customer service. Work spans retail, restaurants, buying, merchandising, supply chain, digital, creative, security, and corporate functions. The profile covers the Harrods retail business and does not absorb unrelated companies that share historical ownership.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

1849

Simplify Jobs

Simplify's Take

What believers are saying

  • Harrods reported £84.9 million profit and £1.08 billion turnover for year ended 31 January 2026.
  • June 2026 womenswear expansion added exclusive Victoria Beckham, Stella McCartney, and Jacquemus products.
  • Natalie Deacon joined in July 2026, sharpening Harrods' sustainability push and supplier controls.

What critics are saying

  • Harrods still faces abuse redress claims; 259 survivors entered process by May 2026.
  • September 2026 COO consolidation centralizes operations, raising execution risk across supply chain and security.
  • If redress payments and litigation widen, Harrods' brand trust erodes faster than sales recovery.

What makes Harrods unique

  • Harrods' Knightsbridge flagship sells 3,000 brands and 20 dining destinations, unmatched in London.
  • Harrods' 2026 Womenswear Masterplan launched International Designer Rooms on 9 June 2026.
  • Harrods Hive extends brand cultural influence across Hong Kong, Riyadh, Dubai, Beijing, Shanghai.

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Benefits

Flexible Work Hours

Paid Vacation

Commuter Benefits

Hybrid Work Options

Company News

The Retail Bulletin LTD
Aug 20th, 2026
Knoops to open first US store in Salt Lake City this week.

Knoops to open first US store in Salt Lake City this week. Knoops will open its first store in the US this week, launching in Salt Lake City, Utah, on 21 August. The opening will be followed by a second Utah location in Farmington in the final quarter of 2026, as the brand looks ahead to further growth in the US, with additional Utah sites already identified. Knoops said the store rollout will provide the foundation for developing a multi-channel market strategy. This will include the launch of its hand-flaked 'Knoops At Home' CPG range across multiple sales channels in the country. William Gordon-Harris, chief executive of Knoops, said: "The opening of its first US store is a hugely exciting milestone for Knoops and the next step in its international growth story. The Retail Bulletin has seen the strength of the brand's appeal in the UK and through its UAE stores, and The Retail Bulletin believe there is a significant opportunity to introduce the Knoops experience to consumers across America. "Salt Lake City was a very deliberate choice. It is a dynamic, fast-growing market with a strong appetite for innovative brands, and its consumer profile is particularly well aligned with the Knoops experience. We're excited to build our presence and prove the store model in Utah and then take the brand into other store locations across the U.S. while building the retail channels." This year, Knoops will also broaden the distribution of its 'Knoops At Home' hand-flaked range in the UK by expanding into delicatessens, farm shops and premium grocery retailers. This marks the next stage of Knoops' UK expansion, building on its own stores, direct-to-consumer and Amazon channels, as well as partnerships with Ocado, Harrods, Selfridges and Whole Foods. Gordon-Harris said: "Wholesale distribution is a major step forward for its hand-flaked 'Knoops At Home' retail offering. With access to delicatessens, farm shops and premium grocery retailers across the UK, The Retail Bulletin can accelerate growth and meet the strong consumer demand The Retail Bulletin is already seeing for 'Knoops At Home' across its sales channels. "These two significant developments demonstrate the multi-channel, multi-market nature of Knoops. They reinforce my belief that the Knoops opportunity is clearly bigger than even I foresaw when I joined Jens on this journey in 2019." Founded in Rye, East Sussex, in 2013 by master chocolate sommelier Jens Knoop, Knoops now has around 30 physical outlets across the globe.

TheIndustry.fashion
Aug 11th, 2026
Harrods returns to profit ahead of new COO arrival and further store investment.

Harrods returns to profit ahead of new COO arrival and further store investment. Camilla Rydzek 11 August 2026 Harrods' latest accounts reportedly show a return to profit after the previous year was weighed down by compensation and associated costs linked to historic abuse suffered by victims of former owner Mohamed Al-Fayed. Summary of results * Harrods recorded a pre-tax profit of £84.9 million for the 52 weeks ended 31 January 2026. * Turnover increased by 1.2% to £1.08 billion during the latest reporting period. * The result reverses a prior-year loss affected by compensation and associated costs linked to historic abuse by former owner Mohamed Al-Fayed. The financial results, which have reportedly been filed at Companies House but are not publicly available yet, come as the Knightsbridge luxury department store carries on with its womenswear redevelopment and looks to bring end-to-end operations under a new Chief Operating Officer role in September, Return to profit According to Sky News, Harrods made a pre-tax profit of £84.9 million over the 52 weeks ended 31 January 2026. It also reported a turnover of £1.08 billion, representing a 1.2% year-on-year increase. The results show a marked increase compared with the £36.5 million pre-tax loss recorded in Harrods' financial results for the year ending 1 February 2025. That year, turnover reached £1 billion, while operating profit fell from £213.9 million to £177.7 million. The department store noted that this prior financial performance reflected the department store's investment in employee salaries and higher distribution costs, alongside a transformation in its enterprise resource planning (ERP) system and the financial impact of the historical abuse victim redress programme. Managing Director Michael Ward said at the time that trading conditions across luxury remained challenging, but maintained that Harrods would continue investing in its customer offer and Knightsbridge store. "Our results demonstrate the resilience of our strategy of commitment to exceptional customer offerings and ongoing investment in this period across our Knightsbridge store including the continued redevelopment of our womenswear spaces and renovation of The Georgian restaurant," Ward previously said. "The current domestic and global economic environment means that current trading conditions in the luxury sector remain challenging. However, we remain confident in the strength of the business, and the resilience of the luxury sector, and that we will continue to drive progress towards longer-term growth and performance objectives." Redress scheme costs Harrods' previous accounts also showed that the department store had set aside £62.5 million for compensation and related costs involving survivors of historic abuse tied to Al-Fayed. That provision was not repeated in its most recent filing, although extra costs beyond the original amount were still recorded. The Harrods Redress Scheme was launched on 31 March 2025 and stopped accepting new applications on 31 March 2026. So far, it has compensated roughly 100 women who have come forward to make redress claims, while hundreds more are still seeking to reach settlements with the luxury retailer. Leadership structure changes The return to profit follows a wider restructuring of Harrods' senior management. Chief Information Officer Andreas Efstathiou will become Chief Operating Officer in September, bringing its supply chain operations, facilities management, engineering and security function under one executive role. The structure also names Mark Blundell as Chief Retail Officer and Sarah Myler as Chief Brand & Reputation Officer. Geoff Weaver came into the business as Chief Financial Officer in 2025. Harrods has continued investing in its flagship during the period. In June, it opened its first International Designer Room within its first-floor womenswear redevelopment, with three interconnected rooms planned as part of the retailer's broader Womenswear Masterplan.

CPP LUXURY
Aug 10th, 2026
Harvey Nichols faces administration if rescue deal is not reached.

Harvey Nichols faces administration if rescue deal is not reached. Posted On August 10, 2026 CPP-LUXURY Harvey Nichols has reported on its performance for the 52 weeks to late March 2025 and while it made a much, much bigger loss than the year before, that was linked to intracompany accounting issues. Essentially, the accounts statement said there's a risk that the company could collapse without a rescue deal. They also said that the business has received a number of bids and is actively pursuing "one or more". Additionally, one or more such offers would "require the group to be in formal administration prior to a sale". That's a sobering statement to take in and certainly makes Cpp Luxury view the numbers in the latest accounts as reflecting more than just a temporary downturn. Turnover fell 11% to £69.462 million from £88.157 million the year before. The company said trade was impacted by "weak consumer demand as a result of the lingering cost-of-living crisis. Meanwhile, the loss of tax-free shopping in the UK continued to impact sales from tourists". The loss after tax ballooned to £177.625 million from a loss of £12.924 million. But that massive deficit wasn't necessarily mainly about the underperformance as it was largely the result of the impairment of intracompany loans to the value of over £169 million. The company has also filed accounts for Harvey Nichols,com Limited, which operates its webstore, and that too saw lower turnover and a wider loss. In this case, turnover fell 4.6% to just under £46.6 million from almost £49 million with an operating loss of £14.337 million after a loss of £10.165 million the year before. That loss also included an intercompany debtor impairment of £2.564 million. Harvey Nichols' most famous branch is facing huge challenges as it competes with nearby Harrods and with Selfridges in the West End of London, both of which have deep pocketed owners and are investing heavily in initiatives to boost sales. Harvey Nichols has been doing that too and it remains a key location of high-end labels. But its future is unclear given the auction, the statements in the accounts and the variety of suitors vying to buy it. Those suitors include a number of possible future owners who aren't averse to closing underperforming stores and that leaves a huge question mark over some of its UK branches apart from the Knightsbridge flagship and perhaps the Edinburgh site. It's been reported that Next is out of the running and that Frasers Group is the frontrunner. Frasers' majority shareholder Mike Ashley has already discussed converting the branches apart from London and Edinburgh to its Flannels or House of Fraser formats.

Drapers
Jul 22nd, 2026
Harrods names new head of sustainability.

Harrods names new head of sustainability. Harrods has named Natalie Deacon as its new head of sustainability, Drapers can reveal. Deacon joins the luxury department store from her most recent role as executive director for purpose and sustainability at cosmetics company Avon, having worked at the business for a 20-year period (2005-2025). Drapers understands that Deacon joined Harrods last month, supporting the department store's "next phase of sustainability", as it looks to progress its ESG strategy and embed sustainability across its everyday operations. Harrods said Deacon's appointment reflects a "reinforced senior leadership focus" on its long-term ESG goals, something it hopes will benefit customers and colleagues alike. "Supporting this next phase, Harrods is delighted to announce the appointment of Natalie Deacon as head of sustainability," the department store told Drapers. The news follows the publication of Harrods' third annual ESG report, as first seen by Drapers. Harrods ESG report 2025 takeaways: * A decade of zero waste to landfill * Closed its median gender pay gap to 0.2% (against the UK average of 12.8%) * Greenhouse emissions down 9% year on year * 58 trained mental health first aiders * 569 charity days used by Harrods employees * £124,177 raised by employees for charity partners * Relaunch of Harrods' menopause policy - offering training and forums for colleagues * Launch of a domestic abuse policy and manager toolkit * New fertility policy - including paid fertility leave to support staff undergoing "key fertility procedures" * New "Partner Code of Conduct" to new suppliers Harrods managing director Michael Ward said he is "proud" of the progress the luxury department store has made across its ESG credentials, as it looks to "move forward" from the scandal of the late former owner Mohamed Al Fayed. "Luxury should be timeless, but it must also be responsible," said Ward. "By embedding sustainability across every part of our business, we are building a more resilient future for Harrods, our partners and the communities we serve, ensuring that luxury and responsibility continue to go hand in hand. "The Harrods of today is unrecognisable from Harrods under previous ownership, and we have worked hard to build a culture of trust and care."

Drapers
Jun 23rd, 2026
Harrods appoints new chief operating officer.

Harrods appoints new chief operating officer. Harrods has announced the appointment of Andreas Efstathiou, currently the retailer's chief information officer, as chief operating officer, bolstering its leadership team. For the first time, Harrods is integrating all operations at the luxury store under one leader with Efstathiou's appointment. In his new role, he will be responsible for all wider store operations, including supply chain and store facilities, engineering and security. This follows the planned retirement of previous operations director James Healy and marks the next phase in the evolution of Harrods' Management Executive Committee (MEC). Recent senior leadership appointments include Mark Blundell as chief retail officer and Sarah Myler as chief brand and reputation officer. In 2025, the luxury store als hired Geoff Weaver as chief financial officer. The expanded MEC represents a milestone in Harrods' leadership strategy. The move, intended to broaden executive oversight and enhance the business's strategic capabilities, brings together senior leaders from across different critical functions. Michael Ward, managing director at Harrods said: "As Harrods evolves, our leadership structure must evolve with it to ensure we move with pace, continue to invest, and drive the lobal standard for luxury customer experience. "Our operations team have delivered landmark transformation like our 'Future Retail' programme." Ward described Efstathiou as "the ideal leader to step into this newly unified chief operating officer role. "As COO, Andreas will bring our end-to-end operations together under one leader for the first time, creating a more integrated, agile, and resilient Harrods." Efstathiou said of his appointment: "I'm delighted to take on the role of chief operating officer at such a pivotal moment for Harrods. Our operations are central to delivering the exceptional, seamless experience our customers expect.