IT Solutions Specialist

Posted on 9/19/2023

INACTIVE

201-500 employees

Lithium extraction solutions

Company Overview

Lilac's mission is to scale lithium supply for the electric era by unlocking brine resources to provide essential raw materials to the battery industry. Lilac’s unique ion exchange process eliminates the environmental impact of conventional lithium extraction while boosting production.

Data & Analytics

Energy

Company Stage

Grant

Total Funding

$223.7M

Founded

2016

Headquarters

Oakland, California

Growth & Insights

Headcount

6 month growth

↑ 13%

1 year growth

↑ 100%

2 year growth

↑ 428%

Locations

Oakland, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Data Analysis

Development Operations (DevOps)

JIRA

PowerShell

Linux/Unix

Python

Communications

CategoriesNew

IT & Security

Requirements

Document service KPI's for customer experience, infrastructure, security and availability for existing and new IT services
Identify and implement tooling required for measurement as needed (ie monitoring, logging, ITSM and other tools)
Understand how to baseline, monitor and alert for various KPI's
Develop automation for managing and monitoring infrastructure and IT services whenever possible for operational efficiency
Will manage and monitor installed systems, infrastructure and IT services to meet SLA's. (includes customer escalations, incident response, rca's, change management)
Enable faster and smarter business processes and develop meaningful analytics to identify process inefficiencies
Troubleshoot operational issues, escalate as appropriate and offer solutions
Follow standard change management processes. Document and evaluate the impact of required changes to the various systems. Plan, schedule, and communicate changes to be implemented
Strong knowledge of Linux and Windows Server deployments (on prem and cloud)
Experience working with IT service platforms (servicenow, jira, etc)
Python OR Powershell/preferred scripting language
CI/CD DevOps experience
Experience utilizing tools and research abilities to resolve technical issues
Excellent communication skills
3-5 years experience in IT Service Managment, Information security, Systems and automation
Ability to work on multiple concurrent projects
Ability to understand and follow sometimes complex oral and written instructions
Strong knowledge of ITIL and ITSM Frameworks
Agile or Scrum experience

Responsibilities

Ability to take ownership of any and all aspects of project lifecycle
Defines customers' needs and functionality, creates and documents milestones, deliverables and timelines
Ensures high quality delivery within organization guidelines, policies, and procedures
Collaborate with customer and internal teams to ensure seamless delivery of project. includes planning, validation, user acceptance and operational readiness
Must be able to work independently and track progress across various projects following Agile/Scrum methodology. Will track and report on all project related metrics to various stakeholders
Establish standards, tools, and processes to be used by the team and create procedures to guarantee adherence and compliance to those standards

About Lilac Solutions, Inc.

Lilac Solutions is a lithium extraction technology company focused on scaling lithium production for the electric vehicle era. Lilac solves the critical technology problems which today prevent development of the world’s largest lithium resources: low yields, high costs, slow start-up, poor reliability, and massive environmental impacts. Lilac’s technology represents such a step-change in performance and cost that it also unlocks the development of new unconventional lithium deposits with low lithium grades and high impurities, which have historically been impossible to produce. In 2021, Lilac raised $150M in Series B financing from investors including T. Rowe Price, Lowercarbon Capital, Breakthrough Energy Ventures, Sumitomo, BMW and SK Materials. Lilac is committed to building a diverse and inclusive workplace.

Job Description

Lilac is expanding the IT Team! We are seeking an experienced IT Solutions Specialist to be a strong contributor towards the development, execution, and implementation of IT Roadmap and various other engineering related projects. This person will partner with internal customers to develop and implement technical solutions across various departments and functions. Requires a programmatic mindset with the ability to create and leverage automation for deployment and management of physical infrastructure, cloud (Azure), Office365 and other SaaS services. Requires a strong, well-rounded engineer who can also take on various aspects of onboarding existing IT tools and services (process documentation, operational readiness, implementation of security and compliance policies, etc.).

The position will be based in Oakland, California.

Job Responsibilities

Engineering

Ability to take ownership of any and all aspects of project lifecycle.
Defines customers’ needs and functionality, creates and documents milestones, deliverables and timelines.
Ensures high quality delivery within organization guidelines, policies, and procedures.
Collaborate with customer and internal teams to ensure seamless delivery of project. includes planning, validation, user acceptance and operational readiness.
Must be able to work independently and track progress across various projects following Agile/Scrum methodology. Will track and report on all project related metrics to various stakeholders.
Establish standards, tools, and processes to be used by the team and create procedures to guarantee adherence and compliance to those standards.

Operations

Document service KPI’s for customer experience, infrastructure, security and availability for existing and new IT services.
Identify and implement tooling required for measurement as needed (ie monitoring, logging, ITSM and other tools).
Understand how to baseline, monitor and alert for various KPI’s.
Develop automation for managing and monitoring infrastructure and IT services whenever possible for operational efficiency.
Will manage and monitor installed systems, infrastructure and IT services to meet SLA’s. (includes customer escalations, incident response, rca’s, change management)
Enable faster and smarter business processes and develop meaningful analytics to identify process inefficiencies.
Troubleshoot operational issues, escalate as appropriate and offer solutions.
follow standard change management processes. Document and evaluate the impact of required changes to the various systems. Plan, schedule, and communicate changes to be implemented.

Candidate Qualifications

Strong knowledge of Linux and Windows Server deployments (on prem and cloud)
Experience working with IT service platforms (servicenow, jira, etc)
Python OR Powershell/preferred scripting language.
CI/CD DevOps experience.
Experience utilizing tools and research abilities to resolve technical issues.
Excellent communication skills
3-5 years experience in IT Service Managment, Information security, Systems and automation
Ability to work on multiple concurrent projects.
Ability to understand and follow sometimes complex oral and written instructions.
Strong knowledge of ITIL and ITSM Frameworks
Agile or Scrum experience

Compensation & Benefits

Salary range: $85k - $125k annually (commensurate with experience)
Stock options
Health, dental, and vision insurance
Short-term and long-term disability insurance
401k with pre- and post-tax investing options
Flexible spending account/Health savings account
Group and term life
Flexible paid time off policy
Paid sick leave
Eight weeks of paid parental leave
Commuter Benefits
Employee assistance program
Monthly phone stipend
Daily catered lunch and on-site gym
Free EV Charging

EEO Statement

Lilac Solutions is committed to providing a professional work environment free from discrimination and harassment, including discrimination and harassment based on a protected category, and an environment free from retaliation for participating in any protected activity. Lilac Solutions is committed to providing equal employment opportunities to all employees and applicants for employment.