Full-Time
Project Support Operations Associate
Updated on 10/23/2024
Superside
501-1,000 employees
On-demand design services for businesses
Junior
Remote in USA
- 1-2 years of experience in operations, ideally in tech-related companies or fast-paced environments
- Strong attention to detail, with excellent analytical and problem-solving skills
- A commitment to high-quality work, with personal accountability and reliability
- Proficiency in English (both written and verbal), with strong communication skills.
- Experience with GSuite and familiarity with design software
- Outstanding interpersonal skills with the ability to collaborate effectively in a team setting
- A clear understanding of customer satisfaction and potential challenges that impact the customer experience
- Investigate and resolve escalations, analyzing internal and external concerns that arise throughout the project lifecycle
- Generate insights and share conclusions on potential risks and quality issues that may impact account health
- Collaborate cross-functionally with the Customer Success and Ops teams to brainstorm and implement solutions to customer concerns
- Identify performance trends by analyzing escalated projects, categorizing root causes to inform continuous improvement efforts
- Coach and support Creative Project Managers, Creative Leads, and Team Leaders in handling project-related challenges and escalations
Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company distinguishes itself with a 99.99% uptime, ensuring high reliability for its services. Superside's goal is to provide efficient design solutions without the overhead of an in-house team.
Company Stage
Series A
Total Funding
$35.1M
Headquarters
Wilmington, Delaware
Founded
2015
6 month growth
↑ 3%1 year growth
↑ 13%2 year growth
↑ 11%
Simplify's Take
What believers are saying
- Superside's recent $30 million Series A funding round from Prosus Ventures provides substantial capital for expansion and innovation.
- The launch of Airstart, Superside's design academy, demonstrates the company's commitment to nurturing talent and maintaining a high standard of design quality.
- Recognition in the Remote Excellence Awards highlights Superside's effective remote work culture, which can attract top-tier talent and clients.
What critics are saying
- The competitive landscape of on-demand design services is crowded, requiring Superside to continuously innovate to maintain its market position.
- Reliance on a subscription model may limit flexibility for clients who prefer project-based pricing, potentially reducing the customer base.
What makes Superside unique
- Superside's subscription-based model offers predictable costs and dedicated design teams, unlike traditional freelance marketplaces that often have variable pricing and availability.
- The company maintains a high reliability with a 99.99% uptime, ensuring clients can depend on their services without interruption, which is a significant advantage over competitors with less reliable service.
- Superside's focus on medium to large enterprises with significant marketing and creative needs sets it apart from smaller-scale design service providers.
Help us improve and share your feedback! Did you find this helpful?