Full-Time

Implementation Coordinator

Posted on 4/11/2024

Inovalon

1,001-5,000 employees

Cloud-based SaaS solutions for improved healthcare outcomes

Data & Analytics

Compensation Overview

$19.06 - $19.23Hourly

Junior, Mid, Senior

Minneapolis, MN, USA

Required Skills

Communications

Management

Salesforce

Customer Service

Requirements

Proficient in Microsoft Office suite (specifically Outlook, Word, Excel)
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
Strong computer skills
Excellent customer service skills
Excellent time management skills
Proven ability to work effectively under pressure & meet deadlines

Responsibilities

Tracking customers who have expiring certificates and renewing in the INOVALON production environment
New certificate orders set up in the INOVALON production environment
Provisioning Accounts on Inovalon ONE® Platform
Provisioning Assets on customer projects
Processing customer suspension and reactivations in Salesforce
Ensure proper project setup in Salesforce.com and assign incoming new project work to the Implementation Advocate
New projects customer outreach
Expedited customer outreach as needed
Expedited order management
Expedited reactivation and suspension requests
Installation documentation management
Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements
Fulfill other duties as requested by Inovalon

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview: The Implementation Coordinator is responsible for a variety of activities supporting the customer implementation and ongoing management process.

Duties and Responsibilities:

Tracking customers who have expiring certificates and renewing in the INOVALON production environment;

New certificate orders set up in the INOVALON production environment;
Provisioning Accounts on Inovalon ONE® Platform;
Provisioning Assets on customer projects;
Processing customer suspension and reactivations in Salesforce;

Ensure proper project setup in Salesforce.com and assign incoming new project work to the Implementation Advocate;
New projects customer outreach;
Other duties as requested and/or determined;
Expedited customer outreach as needed;
Expedited order management;
Expedited reactivation and suspension requests;

Installation documentation management;
Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as always outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Employer.

Job Requirements:

Proficient in Microsoft Office suite (specifically Outlook, Word, Excel);
Excellent verbal and written communication skills;
Inovalon to work in a fast-paced environment;
Self-motivated with strong organizational/prioritization skills and Inovalon to multi-task with close attention to detail;

Strong computer skills;
Excellent customer service skills;
Excellent time management skills; and
Proven Inovalon to work effectively under pressure & meet deadlines.

Education:

High School diploma or G.E.D. required.

Physical Demands and Work Environment:

Sedentary work (i.e. sitting for long periods of time);

Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull, or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally, usually for training purposes.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$19.06—$19.23 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link

Inovalon

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Website

View Company Profile

Inovalon stands out as a leading healthcare technology company, leveraging its data-driven, cloud-based SaaS solutions to improve clinical outcomes and economics. Its Inovalon ONE® Platform, the most widely used cloud platform in U.S. healthcare, combines national-scale connectivity, an unparalleled primary source dataset, and advanced analytics, serving top health plans, pharmaceutical companies, and healthcare provider systems. This broad customer base, coupled with decades of healthcare and technology experience, positions Inovalon as a key player in enhancing patient care and healthcare economics.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights

Headcount

6 month growth

↓ -1%

1 year growth

↑ 5%

2 year growth

↑ 21%