Facebook pixel

Customer Experience Associate
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Growth mindset - a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
  • Alignment on company values - it's the first chapter of our company story. You'll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
  • Independence, throughput, and velocity - an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
Responsibilities
  • Build and maintain great relationships with our customers, including clinical and leadership stakeholders
  • Directly work on solutions that positively impact our customers, operation, and product
  • Support the day to day operational activities that ensure our customer's needs are met, from onboarding to steady-state to triaging escalations
  • Provide input on scalable onboarding processes for new customers. When relevant, run point on experiments and/or enhancements to current processes, reporting back on impact
  • Triage customer issues and painpoints, document root causes and situations, and troubleshoot with the Operations and Product team
  • Use data to identify and investigate performance issues for our customers
  • Serve as champion of the customer, and effectively balance prioritizations of company goals, internal stakeholders, and customer feedback
Juniper Behavioral Health

1-10 employees

Behavioral health software