Full-Time

Customer Experience Associate

Juniper Behavioral Health

Juniper Behavioral Health

11-50 employees

Behavioral health software


Senior

New York, NY, USA

Requirements
  • Growth mindset - a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
  • Alignment on company values - it's the first chapter of our company story. You'll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
  • Independence, throughput, and velocity - an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
Responsibilities
  • Build and maintain great relationships with our customers, including clinical and leadership stakeholders
  • Directly work on solutions that positively impact our customers, operation, and product
  • Support the day to day operational activities that ensure our customer's needs are met, from onboarding to steady-state to triaging escalations
  • Provide input on scalable onboarding processes for new customers. When relevant, run point on experiments and/or enhancements to current processes, reporting back on impact
  • Triage customer issues and painpoints, document root causes and situations, and troubleshoot with the Operations and Product team
  • Use data to identify and investigate performance issues for our customers
  • Serve as champion of the customer, and effectively balance prioritizations of company goals, internal stakeholders, and customer feedback

Juniper Behavioral Health

Juniper Behavioral Health

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Juniper is on a mission to make behavioral health more available and accessible. Juniper is building software for behavioral health clinicians to improve quality of care. The company streamlines and replaces manual efforts so clinicians can focus on what they do best: providing high-quality care.

Company Stage

Series A

Total Funding

$17.9M

Headquarters

New York, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

0%

1 year growth

66%

2 year growth

337%
INACTIVE