Talent & Culture Manager @ All Accor

People & HR (1)

Duties

To present a professional, friendly and efficient impression of the Hotel at all times;
To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times;
To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;

To be proactive in increasing customers’ loyalty;
To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
To maintain a good working relationship with your colleagues creating a team that works well together and with other departments;
To manage and report all emergencies and complaints using the procedures set by the Hotel;
To attend any meetings and training sessions as required for the position;
To keep up to date with current situation and trends of the market and industry;
To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel;
To train, coach and motivate all staff under your responsibility;

To maintain vigilance regarding possible fraud, theft and potential security risks;
To apply and implement all the company’s policies and procedures;
To apply and implement all relevant legislation in any area of the hotel;
To apply the Accor Talent & Culture policies and procedures as necessary;
To ensure that the departments succession planning is carried out effectively;
To be fully conversant with all facilities and service of the Hotel;

To be conversant with the responsibilities and duties of staff and management at Hotel.

Policy/Procedure

Payroll/ reward

Recruitment

Disciplinary/ Grievance procedure

Training

2+ years of proven Talent and Culture experience

A university degree in HR and Business Administration or similar

Excellent attention to detail

Amazing people skills

A proactive approach to work

Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues

Strong presentation skills, with a keen interest in developing solutions

Excellent networking and interpersonal skills

Talent & Culture Manager