Career Advisor

Fedcap Families, amember of The Fedcap Group, is looking for a mission-driven individual to become a Career Advisor! This person will provide services to people from all walks of life who are looking to overcome barriers to meet their employment-focused goals.This role is an integral component of the workforce development program model at our Biddeford, Maine opportunity center. Apply today to be contacted by a member of our recruiting team!

Position Key Highlights:

• Earn a minimum $22.12/hour+ (starting) pay and inspire the people of Maine in your community!
• No nights. No weekends. Office hours are Monday - Friday, 8:00am - 4:30pm. 
• Comprehensive benefits package with generous PTO, sick leave and paid Holidays
• REAL opportunity for advancement supported by our ongoing professional development, training and education! 

JOB SUMMARY   

The Career Advisor acts as the primary point of support for each participant from time of referral through their successful retention of employment and case closure. Serves as a mentor, liaison, and troubleshooter by managing cases day-to-day and working in concert with other team members to help each participant move seamlessly into employment.

ESSENTIAL FUNCTIONS

• Managing a caseload of participants and meeting requirements for at least biweekly contact. 
• Orienting participants to their contractual responsibilities with their referral source.
• Developing Career Plans with participants outlining goals and clear action steps for increased employability and addressing barriers.
• Identifying needed supports services (childcare, transportation, educational services, and others) in accordance with policies and procedures to assist participants with achieving the goals on their Career Plan. This will include referrals to our help center for in-depth support as required.
• Recommending and advising participants on internal and external opportunities for further job training and education to expedite their transition to employment. This may include referrals to our education team.
• Developing quality resumes, cover letters and other employment materials to assist participants with transitioning to work.
• Escalating participant and stakeholder complaints and feedback through the appropriate channels.
• Working effectively with team members regarding participants who may require more in-depth academic and other assessments or supports and referring as appropriate to our education and placement teams.
• Observing and adhering to our customer service standards so that all participants are provided with the same high standard of service throughout their journey.
• Undertaking administrative tasks in a timely manner. These may include receiving referrals, scheduling appointments, returning phone calls and other communications in line with Customer Service Standards and any other administrative duties as required. Administrative functions of this role also include the documentation of all participant interactions, whether provided in person or remotely. 
• Determining if reasonable circumstances exist for participants who have been absent. Submitting good cause extensions as required.
• Being flexible in response to changing operational demands to support participant focused service delivery.
• Promoting Fedcap Maine positively at every opportunity with participants, coworkers, and external stakeholders, understanding and articulating the full services and benefits Fedcap Inc. offers to participants.
• Upholding all agency policies, values, and expectations in performing their job. 
• Acting with a non-judgmental approach, demonstrating high levels of unconditional positive regard.
• Actively models our Fedcap Inc. values throughout all aspects of their work and interactions with others.
• Demonstrate delivery of quality performance in line with key performance indicators and performance targets.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders. 

Required Education and Job Experience

• Bachelor’s degree or higher education and/or equivalent experience in customer facing roles.

Work Conditions

This job operates in a professional office environment.

Position Type/Expected Hours of Work

• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Travel

• Occasional travel to other program locations Opportunity Centers for training or coverage purposes.
• Valid driver's license / reliable transportation required 

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.