IT Operations (1)

Location: London

Department: Revenue Operations

Weekly office requirement: 2 days per week

Employment type: Full Time

Language: All stages of the recruitment process will be conducted in English

At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Salesforce Product Lead to play a key role in our Revenue Operations team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

As our Salesforce Product Lead you'll:

As a Salesforce Product Lead, you’ll be taking the lead on supporting the Global GWI team in maintaining and enhancing our CRM, as well as owning any tool integrations. You’ll report into the Senior Director of Revenue Operations, owning data accuracy, efficiency, and ongoing optimization of Salesforce.com for all operations teams. You will be involved in a wide range of projects and will have the opportunity to make an impact within the wider organisation by helping us improve our CRM to drive efficiencies across the revenue team (e.g. minimise time syncs and improve data quality).

Sounds great, what will I be doing? 🤔

Systems Governance & Cross-Functional Alignment: Oversee Salesforce and its integrated products, keeping systems scalable, well-integrated and aligned to business goals. Act as the bridge between RevOps, Sales, Finance, Product and Marketing, driving data consistency, revenue reporting and system capability to support fast, data-driven decision-making.
Team Development & Leadership – Support a high-performing team of 6 (3 internal Salesforce admins and 3 junior contractors) and their professional growth, provide coaching, fostering collaboration, growth, and operational excellence.
Change Management & Adoption – Ensure seamless rollout and adoption of new system enhancements, driving effective communication, training, and enablement across commercial teams.
Project & Roadmap Ownership – Manage the Salesforce roadmap and oversee key system projects, ensuring strategic alignment and efficient delivery across revenue systems.

What do I need to bring with me? 🧳

You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you:

Technical

Deep expertise in the Salesforce platform and object model, with a proven ability to architect custom applications, objects, fields and end-to-end processes at enterprise scale. This includes designing and improving complex automation such as advanced flows, validation rules, formula fields and data model relationships.
Extensive command of Salesforce automation capabilities, best practices and order of operations, with a demonstrable track record of setting the standard for how automation is designed, deployed and governed across the organisation and of coaching others to build to it.
Proven success leading integrations across the revenue tech stack (e.g. Tableau, Docusign CLM, SalesLoft, and similar platforms)
Salesforce Advanced Administrator Certification or Sales/Experience/Revenue Cloud Certifications highly desirable; willingness to gain Revenue Cloud certification as part of the role

Strategic leadership

Ability to define and own the Salesforce product roadmap, aligning platform capabilities with business strategy and revenue growth objectives
Exceptional critical thinking and analytical skills with a strong commercial lens — you’ll translate business problems into scalable technical solutions and set priorities across competing demands
Experience developing and presenting business cases for platform investment, including ROI analysis, build-vs-buy decisions, and resource planning

People and stakeholder management

Proven success in managing, mentoring, and developing Salesforce Administrators and technical team members, setting clear expectations and creating pathways for growth
Strong internal or external stakeholder management skills with the ability to influence at senior leadership level, aligning cross-functional teams around a shared platform vision
A collaborative, inclusive leadership style that builds trust across teams and empowers others to take ownership

Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you.

What We Offer 🧘

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
Career growth – Accredited learning, leadership development, and global career mobility.
Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Diversity, Equity & Inclusion 🫶

Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.

As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you.

We actively encourage applications from underrepresented and marginalised communities.

At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.

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Salesforce Product Lead

Revenue Operations

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As our Salesforce Product Lead you'll:

Sounds great, what will I be doing? 🤔

What do I need to bring with me? 🧳

What We Offer 🧘

Diversity, Equity & Inclusion 🫶

Get referred to Global Web Index

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