Guest Services Representative PHX

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the role

• Be a part of the customer service team at Sky Harbor International Airport! We help airport guests find their way, find the services they need, and do what we can to brighten their day to make our airport, America's Friendliest!
• Full-time work ranges from 30-40 hours per week, part-time work between 15-29 hours per week.
• Availability required are 6am-3pm or 2pm-12am
• Benefits may include parking/transit reimbursement or parking passes, 401(k), paid time-off, and medical, dental, and vision insurance and vary based on employment status.
• Wages begin at $16.00 per hour.

What you'll do

• You may find yourself variably assigned to any one of our guest services responsibilities. This could include engaging guests at and around airport information desks or booths, checking outbound passengers in at virtual queuing, greeting and guiding inbound international passengers in the FIS, wayfinding for those who find themselves at the rental car facility, or providing additional support to airport stakeholders, programs, or volunteers to close the loop on airport guest needs.

Qualifications

• • Our ideal candidate is proactive, engaging, and welcoming of a diverse airport community.
  • Customer service or wayfinding/information help desk experience preferred.
  • Preference to those who speak languages in addition to English, particularly Spanish.
  • Those with the widest of work availabilities including weekends are encouraged to apply.
  • Must be able to stand for long periods of time.
  • Must be able to acquire and maintain an airport-issued badge ID:
  • • 18 years of age or older
    • Authorized for employment in the United States
    • Able to provided required forms of identification for badging in a timely manner

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