Operations Specialist
Posted on 2/7/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • Self-Starter. You are great at prioritizing tasks and managing your time. You take the initiative to dive into projects on your own and you never hesitate to ask questions
  • Proactive Communicator. You have strong communication skills, both verbal and written, and you don't shy away from asking questions, providing updates, or contributing to group discussion/brainstorming
  • High Wattage. Did we already say smart? You love a good challenge and learning new skills, technology, and more. You think clearly and love solving problems
  • Technical. We're a software company so you should be energized by a technical environment. You're generally quick at learning and mastering new technologies and programs. No matter what your background is, everyone starts off learning all (and we mean all) the basics of our systems
  • Team Player. Emotional intelligence is a must. You enjoy working in an inclusive team environment, supporting your teammates in pursuit of our common goals, and working with your colleagues to drive customer value. You strive to not only improve yourself, but also those around you
  • Biased Towards Action. You're motivated, dedicated, have excellent time management skills, and pay attention to the details. You don't shy away from hard work - in fact, you embrace it
  • High Impact. You want to cheer customers and coworkers on. You will take on any task that helps drive Crayon forward to our collective vision
  • You will become an expert in Crayon's platform and how to assess, map, and maintain digital footprints for companies. In collaboration with others on the team, you will work to uphold the delivery of high-quality and accurate information to all of our customers
  • Monitor internal metrics and key performance indicators to prioritize tickets and requests
  • Your workload will be composed of individual deliverables, so being self-driven and eager for self-directed work is crucial
  • Collaborate with others on your team, and work to understand and resolve customer questions and issues
  • Work with product and engineering to automate processes and brainstorm ways to make Crayon's products more valuable to customers. Sometimes small ideas can turn into big ones!
  • This entry-level role in the Customer Success department provides a ton of learning and growth opportunities for highly motivated individuals

51-200 employees

Competitive intelligence platform
Company Overview
Crayon’s mission is to provide enterprise and mid-sized businesses with a complete, real-time picture of what their competitors are up to—delivering valuable insights to key departments in a range of accessible formats. So they can quickly see and seize opportunities, and build a sustainable business advantage.
  • Competitive salary
  • Equity
  • Medical, dental, vision
  • 401k
  • Parental leave
  • PTO
Company Core Values
  • Solving for the customer and helping them be heroes
  • Thinking clearly yet maintain a bias towards action
  • Working hard but striking a healthy balance
  • Empowering individual with transparency and feedback
  • Building an inclusive team with committed individuals