Full-Time

Escalation Engineer

Updated on 2/18/2025

Cloudflare

Cloudflare

5,001-10,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Senior

Company Historically Provides H1B Sponsorship

London, UK

This position is hybrid, requiring in-office work.

Category
IT Support
IT & Security

You match the following Cloudflare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum 2 years of customer-facing technical experience, preferably technical support or system reliability engineering
  • Excellent verbal and written communication skills, ability to disseminate clear and appropriate information to both business and technical audiences
  • Able to manage multiple priorities, commitments, and projects
Responsibilities
  • Provide coverage (shift rotation including weekends) for technical troubleshooting of escalated issues
  • Triage Customer Escalation issues to find the quickest most efficient path of resolution
  • Work cross-functionally with various teams across the company from engineering to sales
Desired Qualifications
  • Extensive technical support experience
  • Experience troubleshooting application protocols (L7 - DNS, HTTP, etc)
  • Experience troubleshooting network infrastructure (L3/L4)
  • Expert with Linux command line tools (curl, dig, git, traceroute, mtr)
  • Expert at analyzing data using tools like grafana, kibana, and SQL
  • Able to clarify complex technical issues and coordinate efforts to resolve
  • Able to identify and share/suggest process improvements
  • Demonstrated leadership, prior mentoring experience
  • Self-motivated, self-directed, strong relationship building, can positively influence the actions of others, team player
  • Comfortable handling inbound and outbound customer calls

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with SEACOM enhances cybersecurity solutions in Africa, expanding market reach.
  • Expansion in Mexico positions Cloudflare to capture growing Latin American market.
  • Recognition as a Fortune Future 50 company boosts investor confidence and potential investments.

What critics are saying

  • Emerging CDN providers with lower costs threaten Cloudflare's market share.
  • Rapidly evolving cyber threats may outpace Cloudflare's current security measures.
  • Regulatory scrutiny on data privacy could increase compliance costs and operational challenges.

What makes Cloudflare unique

  • Cloudflare offers a unique freemium model attracting a large user base.
  • Their serverless computing solutions simplify development and reduce costs for developers.
  • Cloudflare Workers enable developers to deploy applications directly on their network.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
MarketBeat
Feb 16th, 2025
Aljian Capital Management LLC Makes New Investment in Cloudflare, Inc. (NYSE:NET)

Aljian Capital Management LLC makes new Investment in Cloudflare, Inc. (NYSE:NET).

ETF Daily News
Jan 19th, 2025
Brookstone Capital Management Makes New $304,000 Investment in Cloudflare, Inc. (NYSE:NET)

Brookstone Capital Management makes new $304,000 investment in Cloudflare, Inc. (NYSE:NET).

ETF Daily News
Jan 19th, 2025
Brookstone Capital Management Makes New $304,000 Investment in Cloudflare, Inc. (NYSE:NET)

Brookstone Capital Management purchased a new position in shares of Cloudflare, Inc. (NYSE:NET – Free Report) during the fourth quarter, HoldingsChannel reports. The firm purchased 2,826 shares of the company’s stock, valued at approximately $304,000. A number of other hedge funds also recently modified their holdings of NET. CVA Family Office LLC lifted its holdings […]

MarketBeat
Jan 19th, 2025
Oak Ridge Investments LLC Makes New Investment in Cloudflare, Inc. (NYSE:NET)

Oak Ridge Investments LLC makes new investment in Cloudflare, Inc. (NYSE:NET).

TahawulTech
Jan 6th, 2025
Cloudflare publishes top internet trends for 2024

Cloudflare, Inc., the leading connectivity cloud company, recently published its fifth annual Year in Review, exploring global Internet insights and security trends during 2024, accompanied by a deeper dive on the most popular Internet services.