Contract Manager

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Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

The Contract Manager position assumes responsibility for the day-to-day operational delivery of the Varian Integrated Radiotherapy Solution and Associated Services Contract. This is a South Wales location, and requires someone to be within 1 hour commuting distance, to have regular onsite presence.

Responsibilities

·Performs all required contract management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organisation.

·Develop and maintain robust working relationships with all key stakeholders across all sites.

·Conducts and leads, representing Varian, at Contract Board, Quarterly Business Review, Equipment Committee and Radiotherapy Equipment Sub-committee and any other meetings as required. 

·Meets with clients to discuss all aspects relating to the contract. This includes a performance monitoring system including Service Level Management.

·Monitor financial performance according to the project and the billing plan, to ensure revenue objectives within agreed budgets and with maximum cost effectiveness. This includes Service Credit and Service Deductions calculations.

·Monitor, and report on all Service Level Agreements and the overall contract, to ensure accurate updated customer information is available to all parties. This will include maintaining equipment asset lists such as the Key Clinical Equipment Design Data, updating commissioning and implementation plans, production, and distribution of performance reports within contractual deadlines. Undertaking of audits and any benchmarking exercises as requested.

·Address all concerns or delivery issues in a timely manner, including managing the change protocol process. Participate in the resolution of customer concerns and defining and developing a customer contact strategy.

·Manage customer relations in all aspects of Varian’s business lines that fall within the contract, including third party suppliers, service, and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.

·Ensures adequate records and systems are in place to manage the on-site spare parts and customer relationship management system.

·Cooperate with other departments (local Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations. Liaise with Trust, building contractors and removals team over the removal and installation of equipment supporting the Varian installation project manager.

·Collaborate closely with the onsite team & support the coordination of technical and administrative support activities including repair, preventative maintenance, and engineering upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives meeting all KPI’s.

·Analyses operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. 

·Deliver operational excellence by meeting and exceeding operational contractual obligations. 

·The candidate will work closely with Varian District Service Manager and both Trust on site engineers and Varian engineers. 

·Report to Head of Service over budget management.

Minimum Required Skills and Knowledge: 

·Bachelor’s degree or equivalent & 5 years of related experience with complex high value contract management experience.

·Strong contracts management experience with a good understanding of the technical and financial aspects of a complex agreement.

·Ideally you will come from a medical background. 

·Ability, competence, and confidence to lead, communicate effectively, and deliver within a complex and demanding, fast moving, regulated environment. 

·Effective interpersonal skills. Fluency in the local language and in English, both written and spoken. 

Other Desired Skills and Knowledge: 

·Sound understanding and application of contract structuring, composition, and contract negotiation. 

·Sound understanding and experience in Billing Plans and structure, plus monitoring of costs and following up on execution. 

·Required Certifications and Training: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. 

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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