Full-Time

Vertical Operations Performance Analyst

Remote

Posted on 5/28/2024

Super

Super

201-500 employees

Fintech platform for savings, cashback, credit building

AI & Machine Learning
Consumer Goods
Financial Services

Junior

Remote in Canada

Required Skills
Communications
Management
SQL
Data Analysis
Requirements
  • Bachelor's degree in Business, Economics, or related field
  • 1-3 years of relevant work experience in operations, consulting, or at a startup
  • Strong investigative and critical thinking experience
  • Experience in data assessment tools such as Excel, SQL, or data visualization tools
  • Excellent attention to detail and aptitude to identify process improvement opportunities
  • Strong communication and presentation experience
  • Propensity to work collaboratively with cross-functional teams
  • Aptitude to think strategically and provide data-driven recommendations
  • Strong organizational and time management skills
Responsibilities
  • Evaluate Vertical operational performance both near and long term against KPIs to assess opportunity for improvement - both in cost efficiency and improved service levels
  • Collaborate with the BPO Country Head, Agent Enablement Team and cross-functional stakeholders to ensure alignment and completion against performance expectations
  • Data analytics: Use data analytics to identify trends, patterns, and areas for improvement, presenting insights to the team and management
  • Strategic Recommendations: Work with management and key stakeholders to share data-driven recommendations, resulting in more informed solution-making
  • Dashboard creation and management: Create and maintain dashboards for real-time and historical insights on operational KPIs, providing the team with the necessary information to make data-driven judgements
  • Work closely with the Vertical Operations Manager to develop an expertise in the needs of the business and customer

Working at Super.com provides the opportunity to engage with leading financial and commerce technologies focused on enhancing consumer savings and credit facilitation. The company’s platform not only services over 7 million satisfied users but also emphasizes a culture of success and innovation, making it a highly collaborative and rewarding workspace. With strong financial backing and a clear leadership position in the marketplace, employees can thrive in a dynamic and supportive environment that promotes growth and development.

Company Stage

Series C

Total Funding

$237.4M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

-6%

Benefits

Health, dental, & vision insurance

$360 annual wellness allowance

Employee assistance programs

Unlimited PTO

Recharge days throughout the year

Parental leave + top-up program

Annual $200 travel allowance

Employee-exclusive discounts

Remote work option

Generous equity options

$1,200 annual learning & development allowance

$500 WFH allowance (one-time)

Free food Fridays!