Full-Time

Customer Experience Specialist

Teachers Pay Teachers

Posted on 3/20/2024

IXL Learning

IXL Learning

501-1,000 employees

Personalized K-12 educational technology platform

Data & Analytics
Education

Mid

Raleigh, NC, USA

Required Skills
Communications
Excel/Numbers/Sheets
Requirements
  • BA/BS
  • 2+ years of experience
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Self-starter who takes initiative and is able to work independently and also as a team
  • Ability to address sensitive issues quickly in a fast-paced environment
  • Proficiency in Excel and/or Google Sheets
  • Basic understanding of SQL or experience with Looker is a plus
  • Interest in K-12 education
Responsibilities
  • Respond to user concerns regarding TPT’s site policies
  • Review and take enforcement actions on content violating TPT’s Content Guidelines
  • Collaborate on refining TPT’s approach to policy enforcement
  • Support the maintenance of the TPT policy library
  • Serve as an expert on topics related to TPT’s Content Guidelines
  • Manage the DMCA process and ensure adherence to logging processes
  • Proactively identify fraudulent or suspicious activity on the site

IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

19%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days

INACTIVE