Full-Time

Customer Outreach Specialist

Posted on 7/4/2025

Chubb

Chubb

10,001+ employees

Global property and casualty insurance provider

No salary listed

Entry, Junior

Markham, ON, Canada

In Person

Category
Customer Success
Sales & Account Management
Responsibilities
  • Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
  • Handle direct returning incoming calls as a result of outbound activities.
  • Follow up on customer issues regarding claims, billing or other service concerns.
  • Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
  • Cross sell over the phone.
  • Process routine requests for service items.
  • Miscellaneous department activities as needed.

Chubb provides a wide range of insurance products, including commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. The company operates in 54 countries and territories, allowing it to serve a diverse clientele. Chubb assesses and manages risk through careful underwriting, ensuring that claims are handled fairly and promptly. What sets Chubb apart from its competitors is its extensive product offerings, strong financial stability, and local operations that cater to specific market needs. The company's goal is to provide reliable insurance solutions while maintaining a commitment to customer service and risk management.

Company Size

10,001+

Company Stage

IPO

Headquarters

Zurich, Switzerland

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with SafeWeb enhances Chubb's cybersecurity insurance offerings for small businesses.
  • Acquisition of Healthy Paws positions Chubb in the growing pet insurance market.
  • Chubb's digital insurance program with Jove caters to the tech industry's needs.

What critics are saying

  • Increased competition from digital-first insurtech platforms like Jove.
  • Cybersecurity insurance partnership with SafeWeb may lead to significant claims if breaches occur.
  • Integration challenges with acquisitions like Healthy Paws may affect operations.

What makes Chubb unique

  • Chubb is the world's largest publicly traded property and casualty insurance company.
  • Chubb operates in 54 countries, offering a wide range of insurance products.
  • Chubb's financial strength and global presence set it apart from competitors.

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Benefits

Performance Bonus

Company News

FF News
May 20th, 2025
Safeweb Partners With Chubb To Include Insurance In Safeweb’S Cybersecurity Offering For Small Businesses

SafeWeb, a provider of comprehensive AI-Powered cyber security services for Small Businesses (SMBs), is proud to announce its partnership with Chubb, a world leader in insurance. This partnership aims to bolster the protection of SMBs against cyber threats and incidents by integrating insurance into a new offering, SafeWeb Pro.SafeWeb is designed for SMBs, offering affordable cybersecurity with instant onboarding and a simple monthly subscription. The new SafeWeb Pro offering includes dark web monitoring, phishing simulations, breach response, and a privacy toolbox. It also includes Privacy Liability insurance (subject to eligibility) from Chubb, available through digital broker Superscript, delivering a complete solution for detection, protection, and insurance.Key features include:Privacy Liability Coverage: Protection against damages arising from the mishandling of personal data and non-public third-party corporate information.Fines & Penalties: Coverage for fines issued by UK regulators, where insurable by law.Defence Costs: Coverage for legal expenses related to covered claims, including expert witness fees.Subcontractor Coverage: Extends protection to failures by subcontractors in safeguarding data.Accidental Violation Coverage: Protection against unintentional violations of privacy regulations.Approximately 80% of small businesses encountered some form of cyber incident last year, which underscores the importance of proactive cybersecurity measures. “At SafeWeb, we are dedicated to providing our clients with insurance and cybersecurity tools through SafeWeb Pro, helping them navigate these challenges with confidence,” stated Daan Donders, Founder of SafeWeb.“Our partnership with SafeWeb reflects our commitment to supporting small businesses in managing cyber risks effectively. By offering privacy liability insurance we aim to empower these businesses by helping to protect their business should a cyber incident occur,” said Hilda Toh, Chief Underwriting Officer at Chubb in the United Kingdom, Ireland and South Africa

FF News
May 5th, 2025
Insurtech Platform Jove Launches Their First Uk Digital Insurance Programme In Partnership With Chubb

Jove, a pioneering UK-based insurtech company, has partnered with Chubb, a world leader in insurance, to introduce Jove’s first fully digital insurance programme on the Jove platform. The insurance programme is designed to support UK-based businesses and professionals within the technology sector.The programme provides insurance solutions for companies and contractors, helping address critical industry needs for flexibility, transparency, and cost-efficiency. The programme also empowers UK-based technology professionals to operate internationally, offering protection for clients.Key features of the annual policy include the ability to pause coverage during periods of inactivity, allowing clients to save on premiums and avoid unnecessary expenses. This flexibility makes the annual programme particularly attractive to tech industry professionals who often face fluctuating workloads or project-based engagements.The product suite also includes contract specific insurance allowing contractors and businesses to insure a specific project from a three to nine-month period. The programme’s digital-first approach ensures a seamless user experience, from policy issuance to management, streamlining operations for businesses and individuals alike. Emerging insurtech platforms like Jove reflect a wider trend of digital-first innovation across various sectors, from insurance to wellness-focused brands like CBD Producten.The new digital insurance programme is poised to redefine the way UK technology professionals approach insurance, combining Jove’s pioneering insurtech expertise with Chubb’s industry-leading capabilities and deep expertise

PR Newswire
Jul 29th, 2024
Chubb Limited Announces Pricing of $1.3 Billion Senior Notes Offering by Subsidiary

/PRNewswire/ -- Chubb Limited (NYSE: CB) announced today that its subsidiary, Chubb INA Holdings LLC, has priced a public offering of $700 million of 4.650%...

Insurance Business Magazine
Jun 5th, 2024
Chubb expands aviation capabilities with Catalyst acquisition

Deal to benefit local and global businesses

Chubb
Apr 23rd, 2024
Chubb to Acquire Healthy Paws, a Leading Pet Insurance Provider

Transaction positions Chubb to expand in niche market with substantial growth potential WHITEHOUSE STATION, N.J., April 22, 2024 /PRNewswire/ -- Chubb today announced a definitive agreement to...