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Operations Associate
Updated on 1/27/2023
Locations
Cincinnati, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Requirements
  • Valid unrestricted driver's license
  • High energy with an outgoing, social personality-you love talking to people!
  • Must have a strong work ethic and a bias for taking action
  • Strong ability to prioritize and organize daily work activities with minimal supervision
  • Ability to be on your feet for extended periods of time during the workday (although Lyft will make accommodations for qualified individuals with disabilities)
  • Impeccable customer service skills
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the greater Cincinnati area
  • Excellent, verbal and written communication
  • Experience working with consumer vehicle rentals or fleet operations is nice to have, but not required
  • Ability to lift 40+ pounds on an as needed basis, not frequently
  • Ability to multi-task and switch into different modes during the workday/week
Responsibilities
  • Assist in guiding drivers through the rental onboarding process
  • Clearly communicate with and educate drivers one-on-one
  • Prepare new drivers for what to expect and how to be successful on the road in Express Drive
  • Assist with vehicle transportation, vehicle cleanings, re-fueling vehicles, and rental preparation
  • Rental preparation includes cleaning, assist with the daily cleaning and detailing activities which include but are not limited to: Detailing, vacuuming, and cleaning vehicle exterior and interior components Interior vehicle sanitization; tasks will be completed by hand with the assistance of appropriate equipment
  • Assist with maintaining and organizing vehicle parking lot
  • Work with current drivers to problem solve and assist with resolving any issues they may have
  • Uphold the Lyft standard of service while working with all drivers
  • Flexible schedule: this is a full-time role that may require some early mornings or evening hours
  • Maintain and adhere to the State of Ohio and Lyft safety protocols related to COVID-19
Lyft

1,001-5,000 employees

Ridesharing app
Transportation
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Company Core Values
  • Wow our customers
  • All-in ownership
  • Take care of each other
  • Create fearlessly
  • Take pride, be humble
  • Disagree and commit
  • Dive deep
  • Inspire
  • Deliver impact