INACTIVE
Full-Time
Operations Associate-Flexdrive Cincinnati
Ridesharing app
$17.09 - $20.11hourly
Junior
Cincinnati, OH, USA
Required Skills
Communications
Customer Service
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Cincinnati area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
- Proficiency in other languages is considered a plus!
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Responsibilities
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, and license plates, conducting inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Lyft's high standard of service while working with all drivers and representing the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Desired Qualifications
- points if you love ride-sharing so much that you're a Lyft driver too!
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Company Stage
IPO
Total Funding
$4.8B
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 5%2 year growth
↑ 3%INACTIVE