Full-Time
Technical Product Manager
Data Science
TrueML
51-200 employees
Fintech solutions for debt collection and management
Compensation Overview
$99k - $132k/yr
Mid, Senior
Remote in USA
Remote
- Bachelor's degree or equivalent professional experience in Computer Science, Engineering, Statistics, Mathematics, or a related technical field.
- 3+ years of experience in technical product management, preferably working with data science, machine learning, or AI-powered products.
- Proven ability to define product strategy, develop roadmaps, and manage a product backlog.
- Strong understanding of the data science lifecycle, including data collection, cleaning, modeling, validation, and deployment.
- Familiarity with common machine learning algorithms, statistical concepts, and data analysis techniques.
- Experience working closely with engineering and data science teams in an Agile/Scrum environment.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across teams and levels.
- Demonstrated ability to translate complex technical concepts into clear business value.
- Define and champion the product vision, strategy, and roadmap for data science initiatives, aligning with overall company objectives and market opportunities.
- Develop and maintain a prioritized product backlog based on business value, technical feasibility, user feedback, and strategic goals. Make the tough trade-off decisions necessary to ensure we efficiently deliver value to users and our business.
- Collaborate closely with data scientists, engineers, designers, and stakeholders to gather requirements, define use cases, and translate them into clear, detailed technical specifications and user stories.
- Act as the primary liaison between the Data Science team and other departments (Engineering, Marketing, Sales, Operations, etc.) to ensure alignment and successful product development and launch.
- Develop a deep understanding of our data infrastructure, machine learning models, algorithms, and analytical techniques to effectively guide product development and communicate technical concepts to non-technical audiences.
- Oversee the entire product lifecycle from ideation and discovery through development, launch, iteration, and end-of-life.
- Conduct market research, competitive analysis, and user research to identify unmet needs, validate hypotheses, and inform product decisions.
- Partner with marketing and sales teams to define go-to-market strategies, positioning, and messaging for new data products and features.
- Define key performance indicators (KPIs) and success metrics for data science products; monitor performance, analyze results, and drive continuous improvement.
- Communicate product plans, progress, and insights effectively to stakeholders at all levels, including executive leadership.
- Master's or PhD degree in a relevant technical field.
- Hands-on experience with data science tools and platforms (e.g., Python, R, SQL, Spark, TensorFlow, PyTorch, cloud ML platforms like AWS SageMaker, Google AI Platform, Azure ML).
- Experience with A/B testing, experimentation frameworks, and data visualization tools (e.g. Tableau, Power BI).
- Experience in fintech, consumer finance, and/or consumer marketing.
- Experience managing platform products or APIs.
TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform for debt collection that uses intelligent technology to improve recovery rates while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors to facilitate debt management. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation.
Company Size
51-200
Company Stage
N/A
Total Funding
$199.9M
Headquarters
Lenexa, Kansas
Founded
2013
Simplify's Take
What believers are saying
- Retain product recovered $375 million in past-due balances since January 2023.
- TrueML's Engage platform improves interactions between consumers and creditors.
- Thomas Overton's appointment as CTO boosts innovation in digital communication.
What critics are saying
- Emerging fintech startups may erode TrueML's market share.
- Consumer privacy regulations could impact TrueML's operations.
- Economic downturns may challenge TrueML's debt recovery effectiveness.
What makes TrueML unique
- TrueML uses machine learning to personalize debt collection outreach.
- TrueAccord platform optimizes performance while enhancing customer experience.
- True Life Solutions offers tools for managing and paying down debts.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program
Company News
"The work RMAI does for the debt collection industry and its members is critical to building a better financial lifecycle for businesses and consumers, especially its ever-evolving certification standards," said Kelly Knepper-Stephens, Chief Legal Officer, TrueML
TrueML Products, a Fintech company developing products that enable intelligent, digital communication, announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances.Total dollars collected on the Retain product “exceed $1 billion.” Retain is a scalable, client-branded digital engagement tool powered by “an optimization engine to automate clients’ digital communications and help boost customer engagement.”Retain uses a patented decision engine and engagement data “from individual interactions to optimize communication delivery and support clients’ communication efforts.”The product offers email and SMS deliverability that “enables businesses to improve communications at scale, preserve customer relationships, and maintain compliance with built-in technology that ensures the client-specified regulatory requirements are met no matter where customers are located.”Naama Bloom, General Manager at TrueML Products, said:“In today’s challenging economic landscape, more businesses are experiencing difficulty engaging with delinquent customers, and Retain helps them improve their connection rates with those customers in order to maintain relationships and get them back on track. Managing customer communications at scale can be challenging and expensive, but using Retain allows our clients to automate delinquency communications on digital channels, leading to increased customer engagement and subsequent repayment while reducing operational costs.”Retain prioritizes customer engagement and preference “with digital communications and intelligent, optimized timing and channel selection that is critical to preserving customer relationships, like the lender-borrower relationship.”Companies use Retain to “engage users more effectively and efficiently with a digital-first approach and can reduce the need for expensive headcount to contact customers or scale operations, freeing up resources for productive inbound operations as needed.”Clients have reported four times increased agent efficiency, “up to a 75 percent reduction in full-time employees needed for customer communications, and a 13 percent overall decrease in cost to recover while using Retain for digital delivery.”
One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, announced that Thomas Overton will “join as Chief Technology Officer.”. TrueML develops software using patented machine learning technology “to create a digital-first process that aligns with consumer communication preferences.” As a mission-driven company, TrueML aims “to bring solutions to the marketplace that redefine how creditors and consumers engage in debt collection.”. TrueML’s mission is “supported by data scientists, financial services industry experts and customer experience enthusiasts collectively building technology to serve people in a digital-first way by recognizing their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.”