Spa Receptionist

Job Description

Role Overview

As a Spa Receptionist at Banyan Tree Dubai, you are responsible for creating a warm and seamless welcome experience for guests visiting the Spa, ensuring all interactions are handled with professionalism, care, and attention to detail.

You are a key ambassador of the Banyan Tree brand, providing personalised service from the moment guests make an enquiry or arrive at the Spa, while ensuring smooth coordination of appointments, treatments, and guest requests.

Key Responsibilities

Guest Welcome & Service Experience

• Welcome all guests warmly upon arrival at the Spa and provide a personalised first impression.
• Deliver professional and attentive service throughout the guest journey, from enquiry to departure.
• Assist guests with Spa facilities, treatment options, wellness experiences, and resort offerings.
• Anticipate guest needs and respond to requests in a timely and courteous manner.
• Maintain a calm, welcoming, and luxurious Spa environment at all times.

Reservations & Appointment Management

• Manage Spa reservations, appointments, cancellations, and changes efficiently.
• Provide accurate information regarding treatments, pricing, packages, promotions, and availability.
• Coordinate closely with Spa Therapists to ensure smooth treatment schedules and guest flow.
• Confirm appointments and communicate any relevant information to guests prior to their visit.
• Maintain accurate guest records, preferences, and treatment history where applicable.

Guest Communication & Assistance

• Handle guest enquiries professionally in person, over the telephone, and through digital communication channels.
• Provide recommendations on suitable treatments and Spa experiences based on guest preferences.
• Assist guests with completing consultation forms and ensure all required information is accurately recorded.
• Manage guest feedback, requests, and concerns with professionalism, escalating when required.
• Maintain confidentiality and discretion when handling guest information.

Payments & Administrative Support

• Process payments accurately and efficiently, including cash, credit card, and room charges.
• Maintain accurate billing records and support daily Spa administrative procedures.
• Assist with Spa reports, appointment tracking, and operational documentation.
• Support retail sales by introducing guests to Spa products and services.
• Maintain knowledge of Spa promotions, packages, and wellness offerings.

Spa Operations & Standards

• Maintain a clean, organised, and welcoming reception area.
• Ensure Spa brochures, menus, displays, and guest materials are up to date and presented professionally.
• Coordinate with Housekeeping, Front Office, and other departments to ensure a seamless guest experience.
• Follow all health, safety, and hygiene standards.
• Support the Spa team with daily operational requirements and additional duties as assigned.

Qualifications

Qualifications & Experience

• Previous experience as a Spa Receptionist, Front Desk Agent, Guest Relations Agent, or similar role within a luxury hotel, resort, or wellness environment preferred.
• Strong knowledge of spa treatments, wellness services, and luxury guest expectations.
• Experience with reservations systems and payment procedures.
• Excellent spoken English; additional languages are an advantage.
• Strong administrative and organisational skills.
• Ability to handle multiple tasks while maintaining attention to detail.

Competencies

• Strong guest-focused mindset
• Warm, welcoming, and professional personality
• Excellent communication skills
• Strong organisational abilities
• Attention to detail
• Ability to manage appointments and priorities effectively
• Confidence in recommending services and products
• Team collaboration
• Discretion and professionalism
• Ability to remain calm and composed in a luxury hospitality environment

Additional Information

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.