Full-Time
Associate – Customer Success and Community Outreach
Confirmed live in the last 24 hours
Pano AI
51-200 employees
AI-powered wildfire detection platform
Compensation Overview
$85k - $100kAnnually
Junior, Mid
Remote in USA
Preferably based in Texas.
You match the following Pano AI's candidate preferences
Employers are more likely to interview you if you match these preferences:
- BS or BA degree.
- 2+ years of experience in Wildfire, Forestry, and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience.
- 2+ years of professional experience in either training and development, sales/marketing, customer success/support, operations, or project management.
- Excellent communication skills
- Friendly, enthusiastic, and positive attitude with strong interpersonal and outreach skills
- Skilled at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.
- Comfortable working in a SaaS environment with an understanding of Google Suite
- Belief in Pano AI’s mission, empathy for the stakeholders we serve, a desire to excite our customers, and curiosity and interest in our technology
- Able to travel approximately 10% to 20%
- Establish and manage relationships with all end-users surrounding Pano deployments.
- Outreach to local fire/disaster management agencies to notify them of the Pano deployments and schedule onboarding sessions with these community end-users.
- In collaboration with the Pano team, design and own the training and onboarding process for both customers and end-users.
- Monitor end-user experience through regular check-ins and collect feedback.
- Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions in collaboration with Customer Success and Sales teams.
- Expertly navigate a SaaS business by skillfully managing expectations and making thoughtful choices that align Pano’s business goals with customer and end-user needs.
- Model exemplary customer service and creatively problem-solve when difficult situations arise.
- Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand the fire community’s priorities and industry context.
- Deeply understand the product suite and functionality to enable effective communication of capabilities to customers and end-users.
- Actively contribute to the refinement and development of Pano’s products by being the feedback loop from customers and end-users into the Product team.
- Identify and participate in a variety of outreach efforts including industry trade shows, community fire events, presentations, and workshops.
- Preferably based in Texas
Pano.ai specializes in fire detection and prevention through its platform, Pano Rapid Detect, which uses artificial intelligence and advanced visual technology to identify wildfires at their earliest stages. The system combines data from ultra-high-definition cameras, geo satellite data, and field sensors to provide real-time information to fire professionals. Pano.ai stands out by integrating multiple data sources and advanced technology to enhance fire response efforts. The company's goal is to improve wildfire detection and response capabilities, ultimately reducing the impact of wildfires on communities.
Company Size
51-200
Company Stage
Seed
Total Funding
$43.8M
Headquarters
San Francisco, California
Founded
2019
Simplify's Take
What believers are saying
- Pano AI's partnerships with Austin Energy and Telluride Fire Protection District boost adoption.
- Recognition by MIT Technology Review highlights Pano AI's leadership in climate tech.
- Successful early detection of the Warden fire showcases Pano AI's real-world effectiveness.
What critics are saying
- Competition from companies like Microsoft may impact Pano AI's market share.
- Increased fire-prone years could challenge Pano AI's technological capabilities.
- Dependence on partnerships with utilities and government agencies poses renewal risks.
What makes Pano AI unique
- Pano AI integrates AI with high-definition cameras for early wildfire detection.
- The Pano Rapid Detect platform offers real-time data analysis and alerts for fire professionals.
- Pano AI's technology covers a 15-mile radius with 360-degree camera surveillance.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Stock Options
Paid Vacation
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 3%Climate change increased the likelihood of the recent Southern California wildfires by 35%, according to a new study published by World Weather Attribution, a decade-old international group of climate scientists and other experts. The study comes as Los Angeles residents start to rebuild their lives in the wake of catastrophic fires that erupted earlier this month. The fires were sparked by near perfect conditions: The two preceding years were unusually wet, boosting the growth of wildfire-adapted vegetation. This year, climate change dealt the region two heavy blows: a delayed annual rainy season and intense Santa Ana winds that fanned the flames and spread embers far and wide.These extreme weather conditions will be more common, according to the study, adding fresh urgency to a burgeoning group of climate adaptation startups that hope to blunt the impact of wildfires. The extreme weather conditions are now likely to occur once every 17 years. “Compared to a 1.3˚ C cooler climate this is an increase in likelihood of about 35%,” the study’s authors wrote. “This trend is however not linear,” they added, stating that the frequency of fire-prone years has been increasing rapidly in recent years.Southern California is no stranger to fire. Its ecosystems have evolved to handle — and even thrive — under regular, low-intensity wildfires
SAN FRANCISCO, Oct. 02, 2024 (GLOBE NEWSWIRE) - Pano AI (Pano), the leading developer of artificial intelligence-driven wildfire detection, today announced it was named to MIT Technology Review's "15 Climate Tech Companies to Watch" list for 2024.
Peter Ambler joins Pano AI as vice president of global government affairs, aims to accelerate wildfire mitigation efforts.
BOT or NOT? This special series explores the evolving relationship between humans and machines, examining the ways that robots, artificial intelligence and automation are impacting our work and lives.A Pano AI camera on Capitol Peak in Western Washington was the first to flag the Warden fire in June. (Pano AI Photo)On June 17, early in the fire season in Washington state, a blaze ignited acres of undeveloped land in Mason County, where people are dispersed amongst the Olympic Peninsula’s dense forests and jagged peaks. No one called 911 to report the burn. The local fire department had no idea their jurisdiction was on fire.But within hours, the fire was out, burning just under 20 acres in total.The covert eyes of two AI-trained cameras on nearby vantage points relayed a warning to dispatch centers far afield. The cameras, developed by artificial intelligence startup Pano AI, are able to detect plumes of smoke, the earliest sign of a wildfire in the making.After confirming the blaze, Pano AI called Washington’s Department of Natural Resources (DNR), which sent firefighters to the site. Coordinates from the cameras guided them to within 100 feet of the ignition source.“That fire would have gotten a lot bigger before it attracted any kind of attention,” said Thomas Kyle-Milward, DNR’s wildfire communications manager.And speed matters
In a groundbreaking move to enhance wildfire detection and response, the Telluride Fire Protection District (TFPD) has partnered with Pano AI, a San Francisco-based tech startup, to utilize artificial intelligence technology.