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Customer Success Manager
Posted on 10/19/2022
INACTIVE
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • Excellent written and verbal communication skills in two languages (German preferred)
  • Strong problem solving skills with a can do attitude
  • Strong project management and organizational skills
  • Detail oriented and able to multitask and prioritize
  • Experience in customer facing support roles
  • Familiarity with scale out file systems
  • Ability to travel up to 10%
Responsibilities
  • Own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product
  • Handle overall responsibility for managing the customer relationship to ensure retention and renewal
  • Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer's successful deployment
  • Prioritize and drive resolution for customer issues and escalate as needed
  • Provide feedback to engineering and product teams on product gaps and areas of improvements
Qumulo

51-200 employees

Cloud file data services
Company Overview
Qumulo believes the convergence of cloud computing and the digital workforce is fueling a new era in file data management. Sitting at the intersection of these two megatrends, Qumulo is in a unique position to help their customers unleash the power of file data at massive scale.
Benefits
  • Healthcare plan paid 100% for employees
  • Flexible/unlimited paid time off
  • Transportation subsidy for office commuters
  • Cell phone service reimbursement
  • 401(k) and Roth retirement planning with Fidelity
  • Stock option grants offered to all full-time employees
  • Parental leave (20 weeks for birthing mothers, 8 weeks for adoption or non-birthing parents)
Company Core Values
  • We are data-driven and experimental
  • Customers are our magnetic field
  • We share by default
  • We do the hard, right thing
  • We build a team of people we’re proud to know