Operations Director

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Operations Director for TPA is responsible for overseeing and optimizing the operations of our third-party administration services. This role focuses on ensuring high-quality service delivery, operational efficiency, regulatory compliance, and overall client satisfaction. The ideal candidate will have extensive experience in TPA management, team leadership, and process improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Leadership

• Lead and manage the TPA operations team, fostering a high-performance culture that aligns with organizational goals.

• Develop and execute strategies to optimize TPA service delivery, ensuring alignment with client expectations and regulatory standards.

• Establish and monitor KPIs, performance metrics, and SLAs to ensure operational efficiency and continuous improvement.

• Drive the development of scalable processes, technologies, and workflows to support growth and operational excellence.

• Client & Stakeholder Management

• Serve as the main point of contact for client escalations and complex issue resolution.

• Collaborate with sales, account management, and client services teams to onboard new clients and address ongoing needs.

• Build and maintain strong relationships with key stakeholders, including clients, vendors, and regulatory bodies.

• Compliance & Risk Management

• Ensure TPA operations adhere to regulatory requirements and industry standards.

• Identify, assess, and mitigate operational risks in partnership with compliance and legal teams.

• Conduct regular audits and reviews to safeguard data security, privacy, and compliance.

• Financial Management

• Oversee budget planning, cost control, and financial analysis for TPA operations.

• Track operational expenses and optimize resources to meet financial objectives.

• Prepare financial and operational reports for senior leadership.

• Team Development

• Recruit, train, and develop a high-performing operations team, emphasizing professional growth and career development.

• Implement performance management processes, including goal setting, feedback, and regular evaluations.

• Foster a collaborative environment where team members feel empowered to innovate and contribute to the company’s success.

REQUIREMENTS:

• Education

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (Master’s preferred).

• Experience

• Minimum of 3 years in TPA operations or a similar role in insurance, healthcare, or financial services.

• Proven experience managing large teams and complex operational processes.

• Strong knowledge of regulatory and compliance requirements for TPA services.

• Skills

• Excellent leadership and people management skills.

• Exceptional problem-solving, analytical, and decision-making abilities.

• Strong communication and interpersonal skills for stakeholder engagement.

• Proficiency in relevant TPA software and tools, as well as MS Office Suite.

Department Business OperationsRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelor’s degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

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